The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited July 2023 — isolated incident, actual harm.
View the original federal record
F-Tag 689 — 42 CFR §483.25(d) — S/S: G
Nursing home report
Heritage of Bel Air
Norfolk, NE · Medicare-certified · 112 beds
In good standing
Non-profitChain member
4 of 5 overall
Heritage of Bel Air (Norfolk, NE) has an overall rating of 4 out of 5 stars, with strong quality measures (5 stars) and staffing (4 stars), but a middling health inspection rating (3 stars). Reported nurse staffing is 3.95 hours per resident per day, slightly below the federal benchmark of 4.1, and there were no fines in the last 24 months.
Facility ratings
Health inspections
Staffing
3.9521 hrs/resident/day
Quality measures
Last inspection: July 31, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.9521.
Staffing detail
- Registered nurses
- 0.65
- Licensed practical nurses
- 0.66
- Nurse aides
- 2.64
- Weekend nursing
- 3.26
Hours per resident per day.
Total staff turnover: 36%
Registered nurse turnover: 21%
Resident outcomes
How often residents experience these outcomes, with the direction over the past year.
Long-stay residents on antipsychotic medication
4.7%Improving
Residents with a fall causing major injury
3%Improving
Residents with pressure ulcers (bedsores)
0.8%Improving
Residents with a urinary tract infection
0.6%Improving
Residents who lost too much weight
6.1%Improving
Residents who were physically restrained
0%Steady
Residents needing more help with daily activities
9.5%Improving
Residents whose ability to walk got worse
11.9%Improving
Show all measures
Long-stay residents on antianxiety or sleep medication
16.3%Improving
Short-stay residents newly given an antipsychotic
1.7%Steady
Residents with a long-term catheter
0%Steady
Residents with new or worsening incontinence
20.8%Worsening
Residents with depressive symptoms
0.3%Steady
Long-stay residents given the seasonal flu vaccine
99%Steady
Long-stay residents given the pneumonia vaccine
100%Steady
Short-stay residents given the seasonal flu vaccine
96.2%Steady
Short-stay residents given the pneumonia vaccine
98%Worsening
What the inspectors found
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited July 2025 — widespread issue, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: F
The home failed to make food and drinks appealing and served them at a safe, appetizing temperature. Cited July 2025 — limited pattern, potential for harm.
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F-Tag 804 — 42 CFR §483.60 — S/S: E
The nursing home failed to keep medication mistakes below the allowed level. Cited July 2025 — isolated incident, potential for harm.
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F-Tag 759 — 42 CFR §483.45(f)(1) — S/S: D
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited July 2025 — isolated incident, potential for harm.
View the original federal record
F-Tag 880 — 42 CFR §483.80(a) — S/S: D
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 4 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 3 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 4 health deficiencies.
See what inspectors found
Operator & ownership
- Ownership
- Non profit - Corporation
- Chain
- Part of VETTER SENIOR LIVING · 22 homes · 4.3 stars avg
- Occupancy
- 101.9 residents on an average day (91% of 112 beds)
- Resident voice
- Resident & family councils
- Medicare history
- Certified for 37 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.