The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited June 2025 — isolated incident, actual harm.
View the original federal record
F-Tag 684 — 42 CFR §483.25 — S/S: G
Nursing home report
Heritage Living Center
Registered name: Heritage Manor
CHISHOLM, MN · Medicare-certified · 65 beds
Needs attention
Non-profitChain member
Data as of July 1, 2026
1 of 5 overall
Heritage Living Center in Chisholm, MN has an overall rating of 1 out of 5 stars, with a 1-star health inspection rating and an attention flag for the lowest overall rating. Staffing is rated 4 stars, but reported nurse staffing is 3.41 hours per resident day, below the federal benchmark of 4.1; there were no fines in the last 24 months.
Facility ratings
Health inspections
Staffing
3.4143 hrs/resident/day
Quality measures
Last inspection: June 26, 2025Penalties, last 24 months: $0lowest overall rating
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.4143.
Staffing detail
- Registered nurses
- 0.96
- Licensed practical nurses
- 0.65
- Nurse aides
- 1.80
- Weekend nursing
- 2.92
Hours per resident per day.
Total staff turnover: 31%
Registered nurse turnover: 25%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
21.4%20%Improving
Residents with a fall causing major injury
5.9%3.8%Improving
Residents with pressure ulcers (bedsores)
5.2%4%Improving
Residents with a urinary tract infection
11.8%0%Improving
Residents who lost too much weight
11.9%4.5%Improving
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
36.8%31%Improving
Residents whose ability to walk got worse
—31.8%—
Long-stay residents on antianxiety or sleep medication
19%22.2%Worsening
Short-stay residents newly given an antipsychotic
0%0%No change
Residents with a long-term catheter
4.9%1.4%Improving
Residents with new or worsening incontinence
41.5%31.7%Improving
Residents with depressive symptoms
0%0%No change
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—100%—
Long-stay residents given the pneumonia vaccine
100%100%No change
Short-stay residents given the seasonal flu vaccine
—97.1%—
Short-stay residents given the pneumonia vaccine
98.4%94.9%Worsening
What the inspectors found
The home failed to provide pharmacy services and a licensed pharmacist needed to meet each resident’s medication needs. Cited June 2025 — widespread issue, potential for harm.
View the original federal record
F-Tag 755 — 42 CFR §483.45 — S/S: F
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited June 2025 — widespread issue, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: F
The home failed to provide enough nursing staff each day and ensure a licensed nurse was in charge on every shift. Cited June 2025 — widespread issue, potential for harm.
View the original federal record
F-Tag 725 — 42 CFR §483.35 — S/S: F
The home failed to ensure it had enough nursing staff to meet required care needs. Cited May 2024 — widespread issue, potential for harm.
View the original federal record
F-Tag 731 — 42 CFR §483.35 — S/S: F
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 17 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 5 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 3 health deficiencies.
See what inspectors found
Operator & ownership
- Ownership
- Non profit - Church related
- Chain
- Part of ST. FRANCIS HEALTH SERVICES · 14 homes · 2.9 stars avg
- Occupancy
- 57.2 residents on an average day (88% of 65 beds)
- Resident voice
- Resident & family councils
- Medicare history
- Certified for 43 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.