The home failed to have an ongoing quality review group that finds problems and makes corrective plans. Cited June 2019 — widespread issue, potential for harm.
View the original federal record
F-Tag 867 — 42 CFR §483.75 — S/S: F
Nursing home report
Heritage Hall - Clintwood
Registered name: HERITAGE HALL CLINTWOOD
CLINTWOOD, VA · Medicare-certified · 100 beds
In good standing
For-profitChain member
Data as of July 1, 2026
4 of 5 overall
Heritage Hall - Clintwood has a 4-star overall rating, with 4 stars for health inspections, 3 stars for staffing, and 2 stars for quality measures. It reported 3.67 nurse staffing hours per resident per day versus the 4.1 federal benchmark, had $0 in fines in the last 24 months, and recent inspection citations included quality assurance, following care orders, and infection prevention and control.
Facility ratings
Health inspections
Staffing
3.6704 hrs/resident/day
Quality measures
Last inspection: June 27, 2024Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.6704.
Staffing detail
- Registered nurses
- 0.35
- Licensed practical nurses
- 1.08
- Nurse aides
- 2.24
- Weekend nursing
- 2.97
Hours per resident per day.
Total staff turnover: 41%
Registered nurse turnover: 33%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
22.5%17.5%Improving
Residents with a fall causing major injury
1.3%3.9%Worsening
Residents with pressure ulcers (bedsores)
9.5%7%Improving
Residents with a urinary tract infection
4%6.7%Worsening
Residents who lost too much weight
4.2%6.7%Worsening
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
3.5%12.5%Worsening
Residents whose ability to walk got worse
17.3%17.7%No change
Long-stay residents on antianxiety or sleep medication
27%22.4%Improving
Short-stay residents newly given an antipsychotic
5.1%0%Improving
Residents with a long-term catheter
1.3%0.9%No change
Residents with new or worsening incontinence
10%11.1%Worsening
Residents with depressive symptoms
5.4%5.3%No change
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—98.8%—
Long-stay residents given the pneumonia vaccine
94.7%97.4%Improving
Short-stay residents given the seasonal flu vaccine
—72.5%—
Short-stay residents given the pneumonia vaccine
43.5%71.4%Improving
What the inspectors found
The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited June 2024 — limited pattern, potential for harm.
View the original federal record
F-Tag 684 — 42 CFR §483.25 — S/S: E
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited June 2024 — limited pattern, potential for harm.
View the original federal record
F-Tag 880 — 42 CFR §483.80(a) — S/S: E
The home failed to properly reduce or limit psychotropic medication use and try safer non-drug approaches when appropriate. Cited June 2019 — limited pattern, potential for harm.
View the original federal record
F-Tag 758 — 42 CFR §483.45(e) — S/S: E
The home failed to provide pharmacy services and a licensed pharmacist needed to meet each resident’s medication needs. Cited June 2019 — limited pattern, potential for harm.
View the original federal record
F-Tag 755 — 42 CFR §483.45 — S/S: E
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 8 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 9 health deficiencies.
See what inspectors found
Operator & ownership
- Ownership
- For profit - Limited Liability company
- Chain
- Part of HERITAGE HALL · 16 homes · 3.9 stars avg
- Occupancy
- 85.6 residents on an average day (86% of 100 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 29 years
The most recent standard health inspection was more than two years ago.
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.