The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited August 2024 — limited pattern, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: E
Nursing home report
Heartwood Care Center
Registered name: Heartwood
CROSBY, MN · Medicare-certified · 54 beds
In good standing
Non-profitChain member
Data as of July 1, 2026
5 of 5 overall
Heartwood Care Center in Crosby, MN has an overall 5 out of 5 stars, with strong staffing and health inspection scores but a lower 2 out of 5 quality measures rating. It reports 4.30 nurse staffing hours per resident per day versus the 4.1 federal benchmark, with no fines in the last 24 months.
Facility ratings
Health inspections
Staffing
4.3042 hrs/resident/day
Quality measures
Last inspection: July 23, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 4.3042.
Staffing detail
- Registered nurses
- 1.45
- Licensed practical nurses
- 0.40
- Nurse aides
- 2.45
- Weekend nursing
- 3.77
Hours per resident per day.
Total staff turnover: 46%
Registered nurse turnover: 13%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
—13%—
Residents with a fall causing major injury
6.1%4.8%Improving
Residents with pressure ulcers (bedsores)
0%2%Worsening
Residents with a urinary tract infection
3.1%0%Improving
Residents who lost too much weight
5%0%Improving
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
10%12%Worsening
Residents whose ability to walk got worse
—38.8%—
Long-stay residents on antianxiety or sleep medication
23.8%25%Worsening
Short-stay residents newly given an antipsychotic
0%0%No change
Residents with a long-term catheter
2.4%0%Improving
Residents with new or worsening incontinence
32.9%16.9%Improving
Residents with depressive symptoms
3.8%4.9%Worsening
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—97.2%—
Long-stay residents given the pneumonia vaccine
100%100%No change
Short-stay residents given the pneumonia vaccine
100%100%No change
What the inspectors found
The nursing home failed to develop and follow policies to make sure residents received flu and pneumonia vaccinations. Cited July 2023 — limited pattern, potential for harm.
View the original federal record
F-Tag 883 — 42 CFR §483.80 — S/S: E
The nursing home failed to make sure each resident got an accurate assessment of their needs and condition. Cited July 2025 — isolated incident, potential for harm.
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F-Tag 641 — 42 CFR §483.20(g) — S/S: D
The home failed to provide care or services that were trauma-informed and culturally competent. Cited July 2025 — isolated incident, potential for harm.
View the original federal record
F-Tag 699 — 42 CFR §483.25 — S/S: D
The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited August 2024 — isolated incident, potential for harm.
View the original federal record
F-Tag 684 — 42 CFR §483.25 — S/S: D
Recent history
- STAFFING
Reported nurse staffing met or exceeded the federal recommendation.
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 4 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
Operator & ownership
Recent ownership change · Oct 15, 2024
Now operated by Heartwood, previously Cuyuna Regional Medical Center.
- Ownership
- Non profit - Corporation
- Chain
- Part of PRESBYTERIAN HOMES & SERVICES · 21 homes · 4.3 stars avg
- Occupancy
- 49.4 residents on an average day (91% of 54 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 46 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.