The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited August 2024 — limited pattern, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: E
Nursing home report
Heartwood
CROSBY, MN · Medicare-certified · 54 beds
In good standing
Non-profitChain member
5 of 5 overall
Heartwood in Crosby, MN has an overall 5-star rating, with strong staffing (5 stars) and slightly above the federal nurse staffing benchmark at 4.54 hours per resident per day versus 4.1. Its health inspection rating is 4 stars, quality measures are 3 stars, and it had no fines in the last 24 months.
Facility ratings
Health inspections
Staffing
4.545 hrs/resident/day
Quality measures
Last inspection: July 23, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 4.545.
Staffing detail
- Registered nurses
- 1.40
- Licensed practical nurses
- 0.51
- Nurse aides
- 2.64
- Weekend nursing
- 3.93
Hours per resident per day.
Total staff turnover: 43%
Registered nurse turnover: 7%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
—30%—
Residents with a fall causing major injury
2.9%10%Worsening
Residents with pressure ulcers (bedsores)
2.5%2.3%No change
Residents with a urinary tract infection
2.9%5.3%Worsening
Residents who lost too much weight
3.7%4.2%No change
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
4.8%32%Worsening
Residents whose ability to walk got worse
—25.9%—
Long-stay residents on antianxiety or sleep medication
14.8%26.9%Worsening
Short-stay residents newly given an antipsychotic
—0%—
Residents with a long-term catheter
2.6%0%Improving
Residents with new or worsening incontinence
37.2%22.8%Improving
Residents with depressive symptoms
2.9%5.9%Worsening
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—97.2%—
Long-stay residents given the pneumonia vaccine
100%100%No change
Short-stay residents given the pneumonia vaccine
100%100%No change
What the inspectors found
The nursing home failed to develop and follow policies to make sure residents received flu and pneumonia vaccinations. Cited July 2023 — limited pattern, potential for harm.
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F-Tag 883 — 42 CFR §483.80 — S/S: E
The nursing home failed to make sure each resident got an accurate assessment of their needs and condition. Cited July 2025 — isolated incident, potential for harm.
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F-Tag 641 — 42 CFR §483.20(g) — S/S: D
The home failed to provide care or services that were trauma-informed and culturally competent. Cited July 2025 — isolated incident, potential for harm.
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F-Tag 699 — 42 CFR §483.25 — S/S: D
The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited August 2024 — isolated incident, potential for harm.
View the original federal record
F-Tag 684 — 42 CFR §483.25 — S/S: D
Recent history
- STAFFING
Reported nurse staffing met or exceeded the federal recommendation.
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 4 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
Operator & ownership
- Ownership
- Non profit - Corporation
- Chain
- Part of PRESBYTERIAN HOMES & SERVICES · 21 homes · 4.3 stars avg
- Occupancy
- 46.2 residents on an average day (86% of 54 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 46 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.