The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited August 2024 — limited pattern, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: E
Nursing home report
Presbyterian Homes & Services - Heartwood Care Center
Registered name: HEARTWOOD
CROSBY, MN · Medicare-certified · 54 beds
In good standing
Non-profitChain member
Data as of September 1, 2026
5 of 5 overall
Overall rating: 5 of 5 stars. Heartwood Care Center has strong staffing (5 of 5 stars; 4.30 nurse hours per resident per day versus the 4.1 federal benchmark), no fines in the last 24 months, a 4-star health inspection rating, and a lower 2-star quality measures rating.
Facility ratings
Health inspections
Staffing
4.3042 hrs/resident/day
Quality measures
Last inspection: July 23, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 4.3042.
Staffing detail
- Registered nurses
- 1.45
- Licensed practical nurses
- 0.40
- Nurse aides
- 2.45
- Weekend nursing
- 3.77
Hours per resident per day.
Total staff turnover: 46%
Registered nurse turnover: 13%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
—13%—
Residents with a fall causing major injury
6.1%4.8%Improving
Residents with pressure ulcers (bedsores)
0%2%Worsening
Residents with a urinary tract infection
3.1%0%Improving
Residents who lost too much weight
5%0%Improving
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
10%12%Worsening
Residents whose ability to walk got worse
—38.8%—
Long-stay residents on antianxiety or sleep medication
23.8%25%Worsening
Short-stay residents newly given an antipsychotic
0%0%No change
Residents with a long-term catheter
2.4%0%Improving
Residents with new or worsening incontinence
32.9%16.9%Improving
Residents with depressive symptoms
3.8%4.9%Worsening
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—97.2%—
Long-stay residents given the pneumonia vaccine
100%100%No change
Short-stay residents given the pneumonia vaccine
100%100%No change
What the inspectors found
The nursing home failed to develop and follow policies to make sure residents received flu and pneumonia vaccinations. Cited July 2023 — limited pattern, potential for harm.
View the original federal record
F-Tag 883 — 42 CFR §483.80 — S/S: E
The nursing home failed to make sure each resident got an accurate assessment of their needs and condition. Cited July 2025 — isolated incident, potential for harm.
View the original federal record
F-Tag 641 — 42 CFR §483.20(g) — S/S: D
The home failed to provide care or services that were trauma-informed and culturally competent. Cited July 2025 — isolated incident, potential for harm.
View the original federal record
F-Tag 699 — 42 CFR §483.25 — S/S: D
The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited August 2024 — isolated incident, potential for harm.
View the original federal record
F-Tag 684 — 42 CFR §483.25 — S/S: D
Recent history
- STAFFING
Reported nurse staffing met or exceeded the federal recommendation.
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 4 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
Operator & ownership
Recent ownership change · Oct 15, 2024
Now operated by Heartwood, previously Cuyuna Regional Medical Center.
- Ownership
- Non profit - Corporation
- Chain
- Part of PRESBYTERIAN HOMES & SERVICES · 21 homes · 4.3 stars avg
- Occupancy
- 49.4 residents on an average day (91% of 54 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 46 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.