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Nursing home report

HEARTHSTONE NURSING & REHABILITATION CENTER

MEDFORD, OR · Medicare-certified · 87 beds

Needs attention
Abuse citationFor-profitChain member
1 of 5 overall

HEARTHSTONE NURSING & REHABILITATION CENTER in Medford, OR has a 1-star overall rating, with a 1-star health inspection rating but stronger staffing and quality ratings at 4 stars. It has $88,282 in fines in the last 24 months and a recent abuse citation; reported nurse staffing is 4.41 hours per resident per day, slightly above the federal benchmark of 4.1.

Facility ratings

Health inspections

Staffing

4.409 hrs/resident/day

Quality measures

Last inspection: March 4, 2026Penalties, last 24 months: $88,282recent abuse citation

Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 4.409.

Staffing detail

Registered nurses
0.66
Licensed practical nurses
0.65
Nurse aides
3.10
Weekend nursing
3.76

Hours per resident per day.

Total staff turnover: 49%
Registered nurse turnover: 57%

Resident outcomes

How often residents experience these outcomes, with the direction over the past year.

Long-stay residents on antipsychotic medication

5.1%Worsening

Residents with a fall causing major injury

0%Steady

Residents with pressure ulcers (bedsores)

5.7%Worsening

Residents with a urinary tract infection

1.5%Worsening

Residents who lost too much weight

0.9%Improving

Residents who were physically restrained

0%Steady

Residents needing more help with daily activities

21.8%Improving

Residents whose ability to walk got worse

43.3%Steady
Show all measures

Long-stay residents on antianxiety or sleep medication

6%Worsening

Short-stay residents newly given an antipsychotic

1.2%Worsening

Residents with a long-term catheter

0.8%Improving

Residents with new or worsening incontinence

27.8%Improving

Residents with depressive symptoms

1.7%Steady

Long-stay residents given the seasonal flu vaccine

97.1%Steady

Long-stay residents given the pneumonia vaccine

100%Steady

Short-stay residents given the seasonal flu vaccine

87.6%Steady

Short-stay residents given the pneumonia vaccine

94%Steady

What the inspectors found

The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited May 2024 — isolated incident, immediate jeopardy to residents.

View the original federal record

F-Tag 684 — 42 CFR §483.25 — S/S: J

The nursing home failed to protect residents from abuse and neglect by others. Cited May 2024 — isolated incident, immediate jeopardy to residents.

View the original federal record

F-Tag 600 — 42 CFR §483.12 — S/S: J

The home failed to have policies and procedures in place to prevent abuse, neglect, and theft. Cited May 2024 — isolated incident, immediate jeopardy to residents.

View the original federal record

F-Tag 607 — 42 CFR §483.12 — S/S: J

The nursing home failed to provide proper pressure ulcer care and failed to prevent new pressure sores from developing. Cited May 2024 — isolated incident, immediate jeopardy to residents.

View the original federal record

F-Tag 686 — 42 CFR §483.25(b) — S/S: J

The home failed to provide safe, appropriate pain management for a resident who needed it. Cited November 2023 — isolated incident, actual harm.

View the original federal record

F-Tag 697 — 42 CFR §483.25(k) — S/S: G

Recent history

  1. STAFFING

    Reported nurse staffing met or exceeded the federal recommendation.

  2. INSPECTION

    Health inspection found 5 health deficiencies.

    See what inspectors found
  3. INSPECTION

    Health inspection found 1 health deficiency.

    See what inspectors found
  4. INSPECTION

    Health inspection found 5 health deficiencies.

    See what inspectors found
  5. PENALTY

    A federal payment denial was recorded.

  6. PENALTY

    A federal fine of $88,282 was recorded.

Penalties & enforcement

On record with Medicare: 3 fines · $230,522 in total fines · 2 payment denials.

  • Medicare/Medicaid payment denial

    May 31, 2024

    48 days
  • Federal fine

    May 31, 2024

    $88,282
  • Medicare/Medicaid payment denial

    Feb 1, 2024

    7 days
  • Federal fine

    Feb 1, 2024

    $82,274
  • Federal fine

    Oct 23, 2023

    $59,966

Operator & ownership

Ownership
For profit - Limited Liability company
Chain
Part of VOLARE HEALTH · 16 homes · 1.9 stars avg
Occupancy
75.4 residents on an average day (87% of 87 beds)
Resident voice
Resident council
Medicare history
Certified for 52 years

Things at a nursing home change — inspections, staffing, ownership, news.

Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.