HEARTHSTONE NURSING & REHABILITATION CENTER in Medford, OR has a 1-star overall rating, with a 1-star health inspection rating but stronger staffing and quality ratings at 4 stars. It has $88,282 in fines in the last 24 months and a recent abuse citation; reported nurse staffing is 4.41 hours per resident per day, slightly above the federal benchmark of 4.1.
Last inspection: March 4, 2026Penalties, last 24 months: $88,282recent abuse citation
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 4.409.
Staffing detail
Registered nurses
0.66
Licensed practical nurses
0.65
Nurse aides
3.10
Weekend nursing
3.76
Hours per resident per day.
Total staff turnover: 49%
Registered nurse turnover: 57%
Resident outcomes
How often residents experience these outcomes, with the direction over the past year.
Long-stay residents on antipsychotic medication
5.1%Worsening
Residents with a fall causing major injury
0%Steady
Residents with pressure ulcers (bedsores)
5.7%Worsening
Residents with a urinary tract infection
1.5%Worsening
Residents who lost too much weight
0.9%Improving
Residents who were physically restrained
0%Steady
Residents needing more help with daily activities
21.8%Improving
Residents whose ability to walk got worse
43.3%Steady
Show all measures
Long-stay residents on antianxiety or sleep medication
6%Worsening
Short-stay residents newly given an antipsychotic
1.2%Worsening
Residents with a long-term catheter
0.8%Improving
Residents with new or worsening incontinence
27.8%Improving
Residents with depressive symptoms
1.7%Steady
Long-stay residents given the seasonal flu vaccine
97.1%Steady
Long-stay residents given the pneumonia vaccine
100%Steady
Short-stay residents given the seasonal flu vaccine
87.6%Steady
Short-stay residents given the pneumonia vaccine
94%Steady
What the inspectors found
The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited May 2024 — isolated incident, immediate jeopardy to residents.
View the original federal record
F-Tag 684 — 42 CFR §483.25 — S/S: J
The nursing home failed to protect residents from abuse and neglect by others. Cited May 2024 — isolated incident, immediate jeopardy to residents.
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F-Tag 600 — 42 CFR §483.12 — S/S: J
The home failed to have policies and procedures in place to prevent abuse, neglect, and theft. Cited May 2024 — isolated incident, immediate jeopardy to residents.
View the original federal record
F-Tag 607 — 42 CFR §483.12 — S/S: J
The nursing home failed to provide proper pressure ulcer care and failed to prevent new pressure sores from developing. Cited May 2024 — isolated incident, immediate jeopardy to residents.
View the original federal record
F-Tag 686 — 42 CFR §483.25(b) — S/S: J
The home failed to provide safe, appropriate pain management for a resident who needed it. Cited November 2023 — isolated incident, actual harm.
View the original federal record
F-Tag 697 — 42 CFR §483.25(k) — S/S: G
Recent history
STAFFING
Reported nurse staffing met or exceeded the federal recommendation.
INSPECTION
Health inspection found 5 health deficiencies.
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INSPECTION
Health inspection found 1 health deficiency.
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INSPECTION
Health inspection found 5 health deficiencies.
See what inspectors found
PENALTY
A federal payment denial was recorded.
PENALTY
A federal fine of $88,282 was recorded.
Penalties & enforcement
On record with Medicare: 3 fines · $230,522 in total fines · 2 payment denials.
Medicare/Medicaid payment denial
May 31, 2024
48 days
Federal fine
May 31, 2024
$88,282
Medicare/Medicaid payment denial
Feb 1, 2024
7 days
Federal fine
Feb 1, 2024
$82,274
Federal fine
Oct 23, 2023
$59,966
Operator & ownership
Ownership
For profit - Limited Liability company
Chain
Part of VOLARE HEALTH · 16 homes · 1.9 stars avg
Occupancy
75.4 residents on an average day (87% of 87 beds)
Resident voice
Resident council
Medicare history
Certified for 52 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.