The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited August 2024 — widespread issue, potential for harm.
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F-Tag 812 — 42 CFR §483.60(i) — S/S: F
Nursing home report
HEART OF THE OZARKS HEALTHCARE CENTER
AVA, MO · Medicare-certified · 120 beds
In good standing
For-profitChain member
4 of 5 overall
Heart of the Ozarks Healthcare Center in Ava, MO has an overall rating of 4 out of 5 stars. Its inspection rating is also 4 stars, staffing is 3 stars, and quality measures are lower at 2 stars; reported nurse staffing is 3.34 hours per resident per day, below the federal benchmark of 4.1, and there were no fines in the last 24 months.
Facility ratings
Health inspections
Staffing
3.3368 hrs/resident/day
Quality measures
Last inspection: March 25, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.3368.
Staffing detail
- Registered nurses
- 0.60
- Licensed practical nurses
- 0.32
- Nurse aides
- 2.41
- Weekend nursing
- 2.93
Hours per resident per day.
Total staff turnover: 52%
Registered nurse turnover: 40%
Resident outcomes
How often residents experience these outcomes, with the direction over the past year.
Long-stay residents on antipsychotic medication
18%Improving
Residents with a fall causing major injury
1.9%Improving
Residents with pressure ulcers (bedsores)
6.4%Improving
Residents with a urinary tract infection
2.4%Worsening
Residents who lost too much weight
3.9%Worsening
Residents who were physically restrained
0%Steady
Residents needing more help with daily activities
24.4%Improving
Residents whose ability to walk got worse
13.8%Improving
Show all measures
Long-stay residents on antianxiety or sleep medication
48%Worsening
Short-stay residents newly given an antipsychotic
6.5%Worsening
Residents with a long-term catheter
0%Steady
Residents with new or worsening incontinence
18.1%Improving
Residents with depressive symptoms
2.4%Worsening
Long-stay residents given the seasonal flu vaccine
100%Steady
Long-stay residents given the pneumonia vaccine
100%Steady
Short-stay residents given the seasonal flu vaccine
91.5%Steady
Short-stay residents given the pneumonia vaccine
98.2%Steady
What the inspectors found
The nursing home failed to keep essential equipment working safely. Cited November 2022 — widespread issue, potential for harm.
View the original federal record
F-Tag 908 — 42 CFR §483.90 — S/S: F
The nursing home failed to ensure nurse aides were properly trained and competent to provide safe care. Cited March 2025 — limited pattern, potential for harm.
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F-Tag 728 — 42 CFR §483.35(e) — S/S: E
The nursing home failed to update each resident’s assessment at least every three months. Cited November 2022 — limited pattern, potential for harm.
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F-Tag 638 — 42 CFR §483.20 — S/S: E
The nursing home failed to keep its areas safe, easy to use, clean, and comfortable for residents, staff, and visitors. Cited November 2022 — limited pattern, potential for harm.
View the original federal record
F-Tag 921 — 42 CFR §483.90 — S/S: E
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 6 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
Operator & ownership
- Ownership
- For profit - Limited Liability company
- Chain
- Part of CIRCLE B ENTERPRISES · 36 homes · 2.5 stars avg
- Occupancy
- 72.3 residents on an average day (60% of 120 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 42 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.