The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited August 2024 — widespread issue, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: F
Nursing home report
HEART OF THE OZARKS HEALTHCARE CENTER
AVA, MO · Medicare-certified · 120 beds
In good standing
For-profitChain member
Data as of July 1, 2026
4 of 5 overall
Heart of the Ozarks Healthcare Center (Ava, MO) has an overall rating of 4 out of 5 stars. The health inspection rating is also 4 stars, but staffing and quality measures are both 2 stars, reported nurse staffing is 3.37 hours per resident per day versus the 4.1 federal benchmark, and there were no fines in the last 24 months.
Facility ratings
Health inspections
Staffing
3.3737 hrs/resident/day
Quality measures
Last inspection: March 25, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.3737.
Staffing detail
- Registered nurses
- 0.51
- Licensed practical nurses
- 0.41
- Nurse aides
- 2.45
- Weekend nursing
- 2.91
Hours per resident per day.
Total staff turnover: 53%
Registered nurse turnover: 42%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
18.9%17.8%Improving
Residents with a fall causing major injury
0%3%Worsening
Residents with pressure ulcers (bedsores)
8%7.1%Improving
Residents with a urinary tract infection
4.7%0%Improving
Residents who lost too much weight
0%3.9%Worsening
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
22.2%11.3%Improving
Residents whose ability to walk got worse
12.9%9.1%Improving
Long-stay residents on antianxiety or sleep medication
52.6%50%Improving
Short-stay residents newly given an antipsychotic
2.8%7.4%Worsening
Residents with a long-term catheter
0%0%No change
Residents with new or worsening incontinence
20.5%4.7%Improving
Residents with depressive symptoms
3.4%27%Worsening
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—100%—
Long-stay residents given the pneumonia vaccine
100%100%No change
Short-stay residents given the seasonal flu vaccine
—91.5%—
Short-stay residents given the pneumonia vaccine
98.3%97.9%No change
What the inspectors found
The nursing home failed to keep essential equipment working safely. Cited November 2022 — widespread issue, potential for harm.
View the original federal record
F-Tag 908 — 42 CFR §483.90 — S/S: F
The nursing home failed to ensure nurse aides were properly trained and competent to provide safe care. Cited March 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 728 — 42 CFR §483.35(e) — S/S: E
The nursing home failed to update each resident’s assessment at least every three months. Cited November 2022 — limited pattern, potential for harm.
View the original federal record
F-Tag 638 — 42 CFR §483.20 — S/S: E
The nursing home failed to keep its areas safe, easy to use, clean, and comfortable for residents, staff, and visitors. Cited November 2022 — limited pattern, potential for harm.
View the original federal record
F-Tag 921 — 42 CFR §483.90 — S/S: E
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 6 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
Operator & ownership
- Ownership
- For profit - Limited Liability company
- Chain
- Part of CIRCLE B ENTERPRISES · 36 homes · 2.5 stars avg
- Occupancy
- 75 residents on an average day (62% of 120 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 42 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.