The nursing home failed to develop and follow policies to make sure residents received flu and pneumonia vaccinations. Cited March 2025 — limited pattern, potential for harm.
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F-Tag 883 — 42 CFR §483.80 — S/S: E
Nursing home report
HAVENWOOD-HERITAGE HEIGHTS
CONCORD, NH · Medicare-certified · 70 beds
In good standing
Non-profit
3 of 5 overall
HAVENWOOD-HERITAGE HEIGHTS in Concord, NH has an overall 3-star rating. Its staffing is rated 1 star, quality measures 2 stars, and health inspections 4 stars, with no fines in the last 24 months; recent inspection issues included flu/pneumonia vaccination policies, infection control, and psychotropic medication practices.
Facility ratings
Health inspections
Staffing
Quality measures
Last inspection: March 13, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports not reported.
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
26.3%22%Improving
Residents with a fall causing major injury
8.5%12.5%Worsening
Residents with pressure ulcers (bedsores)
4.3%3.3%Improving
Residents with a urinary tract infection
3.4%0%Improving
Residents who lost too much weight
2.1%1.9%No change
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
37%34%Improving
Residents whose ability to walk got worse
25.8%14.2%Improving
Long-stay residents on antianxiety or sleep medication
6.2%0%Improving
Short-stay residents newly given an antipsychotic
3.3%0%Improving
Residents with a long-term catheter
6.2%0%Improving
Residents with new or worsening incontinence
36.2%25.1%Improving
Residents with depressive symptoms
0%0%No change
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—100%—
Long-stay residents given the pneumonia vaccine
88.1%100%Improving
Short-stay residents given the seasonal flu vaccine
—89.8%—
Short-stay residents given the pneumonia vaccine
79.7%95.1%Improving
What the inspectors found
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited February 2024 — limited pattern, potential for harm.
View the original federal record
F-Tag 880 — 42 CFR §483.80(a) — S/S: E
The home failed to properly reduce or limit psychotropic medication use and try safer non-drug approaches when appropriate. Cited March 2025 — isolated incident, potential for harm.
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F-Tag 758 — 42 CFR §483.45(e) — S/S: D
The home failed to properly label and securely store medications and biologicals. Cited February 2024 — isolated incident, potential for harm.
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F-Tag 761 — 42 CFR §483.45(g) — S/S: D
The nursing home failed to provide services that met professional standards of quality. Cited February 2023 — isolated incident, potential for harm.
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F-Tag 658 — 42 CFR §483.21(b)(3) — S/S: D
Recent history
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 3 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
Operator & ownership
- Ownership
- Non profit - Corporation
- Occupancy
- 65.5 residents on an average day (94% of 70 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 56 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.