The home failed to submit complete and accurate staffing information based on verifiable records. Cited April 2026 — widespread issue, potential for harm.
View the original federal record
F-Tag 851 — 42 CFR §483.70 — S/S: F
Nursing home report
HAVENWOOD-HERITAGE HEIGHTS
CONCORD, NH · Medicare-certified · 70 beds
In good standing
Non-profit
Data as of July 1, 2026
2 of 5 overall
HAVENWOOD-HERITAGE HEIGHTS (Concord, NH) has a 2-star overall rating, with a 2-star health inspection rating but stronger 4-star staffing and quality measures. Reported nurse staffing is 5.23 hours per resident per day, above the federal benchmark of 4.1, and there were no fines in the last 24 months; recent inspection citations included staffing data reporting, infection prevention and control, and flu/pneumonia vaccination policies.
Facility ratings
Health inspections
Staffing
5.228 hrs/resident/day
Quality measures
Last inspection: April 22, 2026Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 5.228.
Staffing detail
- Registered nurses
- 1.03
- Licensed practical nurses
- 0.90
- Nurse aides
- 3.30
- Weekend nursing
- 4.96
Hours per resident per day.
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
28.6%23.1%Improving
Residents with a fall causing major injury
6.6%7.4%Worsening
Residents with pressure ulcers (bedsores)
2.6%0%Improving
Residents with a urinary tract infection
1.7%0%Improving
Residents who lost too much weight
8%6.1%Improving
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
12%31.2%Worsening
Residents whose ability to walk got worse
10.1%17.7%Worsening
Long-stay residents on antianxiety or sleep medication
3.8%2%Improving
Short-stay residents newly given an antipsychotic
3.8%0%Improving
Residents with a long-term catheter
5.4%0%Improving
Residents with new or worsening incontinence
19.4%26.2%Worsening
Residents with depressive symptoms
0%0%No change
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—100%—
Long-stay residents given the pneumonia vaccine
100%98.1%Worsening
Short-stay residents given the seasonal flu vaccine
—89.8%—
Short-stay residents given the pneumonia vaccine
81.6%93.8%Improving
What the inspectors found
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited April 2026 — widespread issue, potential for harm.
View the original federal record
F-Tag 880 — 42 CFR §483.80(a) — S/S: F
The nursing home failed to develop and follow policies to make sure residents received flu and pneumonia vaccinations. Cited March 2025 — limited pattern, potential for harm.
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F-Tag 883 — 42 CFR §483.80 — S/S: E
The home failed to properly reduce or limit psychotropic medication use and try safer non-drug approaches when appropriate. Cited March 2025 — isolated incident, potential for harm.
View the original federal record
F-Tag 758 — 42 CFR §483.45(e) — S/S: D
The home failed to properly label and securely store medications and biologicals. Cited February 2024 — isolated incident, potential for harm.
View the original federal record
F-Tag 761 — 42 CFR §483.45(g) — S/S: D
Recent history
- STAFFING
Reported nurse staffing met or exceeded the federal recommendation.
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 3 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
Operator & ownership
- Ownership
- Non profit - Corporation
- Occupancy
- 64.3 residents on an average day (92% of 70 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 57 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.