The nursing home failed to provide proper pressure ulcer care and failed to prevent new pressure sores from developing. Cited March 2026 — limited pattern, actual harm.
View the original federal record
F-Tag 686 — 42 CFR §483.25(b) — S/S: H
Nursing home report
HARBOR VILLAGE NORTH HEALTH AND REHABILITATION CEN
NEW LONDON, CT · Medicare-certified · 128 beds
Needs attention
Abuse citationFor-profit
Data as of September 1, 2026
1 of 5 overall
HARBOR VILLAGE NORTH HEALTH AND REHABILITATION CEN has an overall rating of 1 out of 5 stars, with a 1-star health inspection rating and 3-star staffing and quality ratings. Key concerns include a recent abuse citation, $68,933 in fines over the last 24 months, and nurse staffing below the federal benchmark (3.19 vs 4.1 hours per resident per day).
Facility ratings
Health inspections
Staffing
3.195 hrs/resident/day
Quality measures
Last inspection: April 6, 2026Penalties, last 24 months: $68,933recent abuse citation
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.195.
Staffing detail
- Registered nurses
- 0.62
- Licensed practical nurses
- 0.56
- Nurse aides
- 2.01
- Weekend nursing
- 2.98
Hours per resident per day.
Total staff turnover: 32%
Registered nurse turnover: 50%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
38.3%23.8%Improving
Residents with a fall causing major injury
1.8%3.4%Worsening
Residents with pressure ulcers (bedsores)
7.6%4%Improving
Residents with a urinary tract infection
2.8%1.8%Improving
Residents who lost too much weight
4%4.8%Worsening
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
15.8%21.5%Worsening
Residents whose ability to walk got worse
8.1%15.7%Worsening
Long-stay residents on antianxiety or sleep medication
20%20%No change
Short-stay residents newly given an antipsychotic
0%0%No change
Residents with a long-term catheter
0.8%1.3%Worsening
Residents with new or worsening incontinence
6.3%16.7%Worsening
Residents with depressive symptoms
20%4.8%Improving
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—97.4%—
Long-stay residents given the pneumonia vaccine
95.5%96.6%Improving
Short-stay residents given the seasonal flu vaccine
—65.1%—
Short-stay residents given the pneumonia vaccine
47.8%38.3%Worsening
What the inspectors found
The home failed to provide enough food and fluids to keep residents healthy. Cited March 2026 — isolated incident, actual harm.
View the original federal record
F-Tag 692 — 42 CFR §483.25(g) — S/S: G
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited July 2024 — widespread issue, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: F
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited July 2024 — widespread issue, potential for harm.
View the original federal record
F-Tag 880 — 42 CFR §483.80(a) — S/S: F
The nursing home failed to protect residents from abuse and neglect by others. Cited March 2026 — limited pattern, potential for harm.
View the original federal record
F-Tag 600 — 42 CFR §483.12 — S/S: E
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
- PENALTY
A federal fine of $68,933 was recorded.
- PENALTY
A federal fine of $106,050 was recorded.
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 3 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 3 health deficiencies.
See what inspectors found
- PENALTY
A federal payment denial was recorded.
Penalties & enforcement
On record with Medicare: 1 fine · $68,933 in total fines · 1 payment denial.
- $68,933
Federal fine
Mar 3, 2026
- 28 days
Medicare/Medicaid payment denial
Jun 12, 2024
Operator & ownership
Recent ownership change · Oct 5, 2016
Now operated by Harbor Village North Health and Rehabilitation Center, previously Crossings East Health and Rehabilitation Center.
- Ownership
- For profit - Limited Liability company
- Occupancy
- 118.6 residents on an average day (93% of 128 beds)
- Resident voice
- Resident & family councils
- Medicare history
- Certified for 55 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.