The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited November 2023 — limited pattern, potential for harm.
View the original federal record
F-Tag 684 — 42 CFR §483.25 — S/S: E
Nursing home report
GLEN AT WILLOW VALLEY
LANCASTER, PA · Medicare-certified · 262 beds
In good standing
Non-profit
Data as of July 1, 2026
5 of 5 overall
Glen at Willow Valley in Lancaster, PA has an overall 5 out of 5 stars, with 5-star health inspection, staffing, and quality ratings. It reported 4.45 nurse staffing hours per resident per day, above the federal benchmark of 4.1, and had $0 in fines in the last 24 months.
Facility ratings
Health inspections
Staffing
4.4535 hrs/resident/day
Quality measures
Last inspection: December 4, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 4.4535.
Staffing detail
- Registered nurses
- 0.70
- Licensed practical nurses
- 1.07
- Nurse aides
- 2.69
- Weekend nursing
- 4.11
Hours per resident per day.
Total staff turnover: 29%
Registered nurse turnover: 39%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
13.9%13%Improving
Residents with a fall causing major injury
5.4%10.2%Worsening
Residents with pressure ulcers (bedsores)
2.3%4.4%Worsening
Residents with a urinary tract infection
0.9%0.5%No change
Residents who lost too much weight
3.1%4.2%Worsening
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
19.8%23.5%Worsening
Residents whose ability to walk got worse
12.4%13.6%Worsening
Long-stay residents on antianxiety or sleep medication
15.8%17.5%Worsening
Short-stay residents newly given an antipsychotic
1.1%0.9%No change
Residents with a long-term catheter
0%0%No change
Residents with new or worsening incontinence
22.3%26%Worsening
Residents with depressive symptoms
0%0.5%Worsening
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—98.3%—
Long-stay residents given the pneumonia vaccine
98.6%94.4%Worsening
Short-stay residents given the seasonal flu vaccine
—83.9%—
Short-stay residents given the pneumonia vaccine
93.8%89.3%Worsening
What the inspectors found
Recent history
- STAFFING
Reported nurse staffing met or exceeded the federal recommendation.
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
Operator & ownership
- Ownership
- Non profit - Corporation
- Occupancy
- 232 residents on an average day (89% of 262 beds)
- Resident voice
- Resident & family councils
- Medicare history
- Certified for 31 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.