The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited November 2023 — limited pattern, potential for harm.
View the original federal record
F-Tag 684 — 42 CFR §483.25 — S/S: E
Nursing home report
GLEN AT WILLOW VALLEY
LANCASTER, PA · Medicare-certified · 262 beds
In good standing
Non-profit
5 of 5 overall
GLEN AT WILLOW VALLEY has a 5 out of 5 star overall rating, with 5-star ratings in health inspections, staffing, and quality measures. It reported 4.63 nurse staffing hours per resident day, above the federal benchmark of 4.1, with $0 in fines in the last 24 months.
Facility ratings
Health inspections
Staffing
4.6256 hrs/resident/day
Quality measures
Last inspection: December 4, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 4.6256.
Staffing detail
- Registered nurses
- 0.70
- Licensed practical nurses
- 1.11
- Nurse aides
- 2.82
- Weekend nursing
- 4.28
Hours per resident per day.
Total staff turnover: 30%
Registered nurse turnover: 33%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
15.3%14.4%Improving
Residents with a fall causing major injury
5.4%6.4%Worsening
Residents with pressure ulcers (bedsores)
5.5%3.7%Improving
Residents with a urinary tract infection
0.9%0%Improving
Residents who lost too much weight
4.5%2.9%Improving
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
17.3%17.4%No change
Residents whose ability to walk got worse
11.7%12%No change
Long-stay residents on antianxiety or sleep medication
13.8%14.3%No change
Short-stay residents newly given an antipsychotic
1%1.3%No change
Residents with a long-term catheter
0%0%No change
Residents with new or worsening incontinence
25.6%25.2%No change
Residents with depressive symptoms
0.5%0%No change
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—98.3%—
Long-stay residents given the pneumonia vaccine
98.2%89.2%Worsening
Short-stay residents given the seasonal flu vaccine
—83.9%—
Short-stay residents given the pneumonia vaccine
92.9%86.6%Worsening
What the inspectors found
Recent history
- STAFFING
Reported nurse staffing met or exceeded the federal recommendation.
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
Operator & ownership
- Ownership
- Non profit - Corporation
- Occupancy
- 224.6 residents on an average day (86% of 262 beds)
- Resident voice
- Resident & family councils
- Medicare history
- Certified for 30 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.