The home failed to have policies and procedures in place to prevent abuse, neglect, and theft. Cited February 2024 — limited pattern, immediate jeopardy to residents.
View the original federal record
F-Tag 607 — 42 CFR §483.12 — S/S: K
Nursing home report
Franklin Heights Nursing & Rehabilitation
El Paso, TX · Medicare-certified · 132 beds
In good standing
For-profitChain member
2 of 5 overall
Franklin Heights Nursing & Rehabilitation in El Paso has an overall rating of 2 out of 5 stars, with 1-star health inspection and staffing ratings but a 5-star quality measures rating. Reported nurse staffing is 2.88 hours per resident per day versus the federal benchmark of 4.1, and there were $0 fines in the last 24 months.
Facility ratings
Health inspections
Staffing
2.8812 hrs/resident/day
Quality measures
Last inspection: March 27, 2026Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 2.8812.
Staffing detail
- Registered nurses
- 0.21
- Licensed practical nurses
- 0.91
- Nurse aides
- 1.76
- Weekend nursing
- 2.41
Hours per resident per day.
Total staff turnover: 97%
Registered nurse turnover: 83%
Resident outcomes
How often residents experience these outcomes, with the direction over the past year.
Long-stay residents on antipsychotic medication
9.5%Worsening
Residents with a fall causing major injury
2.6%Improving
Residents with pressure ulcers (bedsores)
1.8%Worsening
Residents with a urinary tract infection
1.2%Worsening
Residents who lost too much weight
2.9%Worsening
Residents who were physically restrained
0%Steady
Residents needing more help with daily activities
9.3%Worsening
Residents whose ability to walk got worse
14.6%Worsening
Show all measures
Long-stay residents on antianxiety or sleep medication
8.6%Worsening
Short-stay residents newly given an antipsychotic
2.5%Worsening
Residents with a long-term catheter
0.2%Steady
Residents with new or worsening incontinence
19.1%Worsening
Residents with depressive symptoms
1.7%Improving
Long-stay residents given the seasonal flu vaccine
100%Steady
Long-stay residents given the pneumonia vaccine
100%Steady
Short-stay residents given the seasonal flu vaccine
100%Steady
Short-stay residents given the pneumonia vaccine
99.2%Worsening
What the inspectors found
The home failed to promptly report suspected abuse, neglect, or theft and share the investigation results with the proper authorities. Cited February 2024 — limited pattern, immediate jeopardy to residents.
View the original federal record
F-Tag 609 — 42 CFR §483.12 — S/S: K
The home failed to respond appropriately to all reported abuse or neglect concerns. Cited February 2024 — limited pattern, immediate jeopardy to residents.
View the original federal record
F-Tag 610 — 42 CFR §483.12 — S/S: K
The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited February 2024 — isolated incident, immediate jeopardy to residents.
View the original federal record
F-Tag 689 — 42 CFR §483.25(d) — S/S: J
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited May 2024 — widespread issue, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: F
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 3 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
Penalties & enforcement
On record with Medicare: 2 fines · $191,503 in total fines · 1 payment denial.
- 33 days
Medicare/Medicaid payment denial
Jan 22, 2024
- $167,062
Federal fine
Jan 22, 2024
- $24,441
Federal fine
Jan 22, 2024
Operator & ownership
- Ownership
- For profit - Partnership
- Chain
- Part of CREATIVE SOLUTIONS IN HEALTHCARE · 149 homes · 2.3 stars avg
- Occupancy
- 105.1 residents on an average day (80% of 132 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 31 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.