The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited February 2024 — isolated incident, actual harm.
View the original federal record
F-Tag 689 — 42 CFR §483.25(d) — S/S: G
Nursing home report
ENCORE AT WINDSOR HILLS
WILMINGTON, DE · Medicare-certified · 46 beds
In good standing
For-profit
5 of 5 overall
ENCORE AT WINDSOR HILLS (WILMINGTON, DE) has a 5-out-of-5 overall rating, with 5-star health inspection and staffing ratings and 4-star quality measures. It reports 4.38 nurse staffing hours per resident per day, above the federal benchmark of 4.1, and had $0 in fines over the last 24 months.
Facility ratings
Health inspections
Staffing
4.3752 hrs/resident/day
Quality measures
Last inspection: March 21, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 4.3752.
Staffing detail
- Registered nurses
- 1.03
- Licensed practical nurses
- 0.69
- Nurse aides
- 2.66
- Weekend nursing
- 4.19
Hours per resident per day.
Total staff turnover: 12%
Registered nurse turnover: 15%
Resident outcomes
How often residents experience these outcomes, with the direction over the past year.
Long-stay residents on antipsychotic medication
12.7%Steady
Residents with a fall causing major injury
2.4%Worsening
Residents with pressure ulcers (bedsores)
0.5%Steady
Residents with a urinary tract infection
4%Steady
Residents who lost too much weight
5.7%Improving
Residents who were physically restrained
0%Steady
Residents needing more help with daily activities
11.8%Steady
Residents whose ability to walk got worse
25%Steady
Show all measures
Long-stay residents on antianxiety or sleep medication
33.3%Worsening
Short-stay residents newly given an antipsychotic
1.2%Worsening
Residents with a long-term catheter
2.3%Steady
Residents with new or worsening incontinence
19.4%Worsening
Residents with depressive symptoms
6.7%Worsening
Long-stay residents given the seasonal flu vaccine
100%Steady
Long-stay residents given the pneumonia vaccine
99.2%Worsening
Short-stay residents given the seasonal flu vaccine
100%Steady
Short-stay residents given the pneumonia vaccine
98.4%Worsening
What the inspectors found
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited February 2024 — widespread issue, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: F
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited May 2022 — limited pattern, potential for harm.
View the original federal record
F-Tag 880 — 42 CFR §483.80(a) — S/S: E
The home failed to properly dispose of garbage and other waste. Cited May 2022 — limited pattern, potential for harm.
View the original federal record
F-Tag 814 — 42 CFR §483.60 — S/S: E
The home failed to provide safe, appropriate pain management for a resident who needed it. Cited March 2025 — isolated incident, potential for harm.
View the original federal record
F-Tag 697 — 42 CFR §483.25(k) — S/S: D
Recent history
- STAFFING
Reported nurse staffing met or exceeded the federal recommendation.
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 8 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 11 health deficiencies.
See what inspectors found
Penalties & enforcement
On record with Medicare: 2 fines · $19,837 in total fines.
- $13,544
Federal fine
Feb 26, 2024
- $6,293
Federal fine
May 30, 2023
Operator & ownership
- Ownership
- For profit - Corporation
- Occupancy
- 43 residents on an average day (93% of 46 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 3 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.