The nursing home failed to protect residents from abuse and neglect by others. Cited September 2025 — isolated incident, actual harm.
View the original federal record
F-Tag 600 — 42 CFR §483.12 — S/S: G
Nursing home report
ELEVATE CARE PALOS HEIGHTS
PALOS HEIGHTS, IL · Medicare-certified · 111 beds
Needs attention
Abuse citationFor-profitChain member
2 of 5 overall
Elevate Care Palos Heights in Palos Heights, IL has a 2-star overall rating, with 2-star health inspection and staffing ratings but a 4-star quality measures rating. It has lower reported nurse staffing than the federal benchmark (3.50 vs. 4.1 hours per resident per day), $57,370 in fines over the last 24 months, and a recent abuse citation.
Facility ratings
Health inspections
Staffing
3.5041 hrs/resident/day
Quality measures
Last inspection: September 23, 2025Penalties, last 24 months: $57,370recent abuse citation
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.5041.
Staffing detail
- Registered nurses
- 0.49
- Licensed practical nurses
- 1.13
- Nurse aides
- 1.88
- Weekend nursing
- 3.01
Hours per resident per day.
Total staff turnover: 46%
Registered nurse turnover: 13%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
2.9%6.8%Worsening
Residents with a fall causing major injury
3%1.4%Improving
Residents with pressure ulcers (bedsores)
5.8%4.2%Improving
Residents with a urinary tract infection
1.6%0%Improving
Residents who lost too much weight
4%0%Improving
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
7.8%17%Worsening
Residents whose ability to walk got worse
—10.6%—
Long-stay residents on antianxiety or sleep medication
9.1%10.5%Worsening
Short-stay residents newly given an antipsychotic
0.7%1.9%Worsening
Residents with a long-term catheter
0%0%No change
Residents with new or worsening incontinence
42.6%39.3%Improving
Residents with depressive symptoms
75.4%73%Improving
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—77%—
Long-stay residents given the pneumonia vaccine
100%100%No change
Short-stay residents given the seasonal flu vaccine
—82.9%—
Short-stay residents given the pneumonia vaccine
97.7%98.3%Improving
What the inspectors found
The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited June 2024 — isolated incident, actual harm.
View the original federal record
F-Tag 689 — 42 CFR §483.25(d) — S/S: G
The nursing home failed to keep its areas safe, easy to use, clean, and comfortable for residents, staff, and visitors. Cited July 2025 — widespread issue, potential for harm.
View the original federal record
F-Tag 921 — 42 CFR §483.90 — S/S: F
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited March 2023 — widespread issue, potential for harm.
View the original federal record
F-Tag 880 — 42 CFR §483.80(a) — S/S: F
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited March 2023 — widespread issue, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: F
Recent history
- PENALTY
A federal fine of $24,395 was recorded.
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 4 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
- PENALTY
A federal payment denial was recorded.
- PENALTY
A federal fine of $32,975 was recorded.
Penalties & enforcement
On record with Medicare: 2 fines · $57,370 in total fines · 1 payment denial.
- $24,395
Federal fine
Nov 25, 2025
- 9 days
Medicare/Medicaid payment denial
Sep 22, 2024
- $32,975
Federal fine
Sep 22, 2024
Operator & ownership
- Ownership
- For profit - Limited Liability company
- Chain
- Part of ELEVATE CARE · 12 homes · 2.3 stars avg
- Occupancy
- 95.5 residents on an average day (86% of 111 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 32 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.