The nursing home failed to protect residents from abuse and neglect by others. Cited March 2026 — isolated incident, actual harm.
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F-Tag 600 — 42 CFR §483.12 — S/S: G
Nursing home report
DESERT HAVEN CARE CENTER
PHOENIX, AZ · Medicare-certified · 115 beds
Needs attention
Abuse citationFor-profit
1 of 5 overall
DESERT HAVEN CARE CENTER in Phoenix has a 1-star overall rating, with a 1-star health inspection rating and a recent abuse citation. Staffing is 3 stars, with reported nurse staffing at 4.87 hours per resident per day versus the 4.1-hour federal benchmark; the facility also had $8,018 in fines in the last 24 months.
Facility ratings
Health inspections
Staffing
4.8702 hrs/resident/day
Quality measures
Last inspection: March 2, 2026Penalties, last 24 months: $8,018recent abuse citation
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 4.8702.
Staffing detail
- Registered nurses
- 0.36
- Licensed practical nurses
- 1.09
- Nurse aides
- 3.42
- Weekend nursing
- 4.40
Hours per resident per day.
Total staff turnover: 99%
Registered nurse turnover: 100%
Resident outcomes
How often residents experience these outcomes, with the direction over the past year.
Long-stay residents on antipsychotic medication
36.4%Improving
Residents with a fall causing major injury
1%Worsening
Residents with pressure ulcers (bedsores)
6.1%Worsening
Residents with a urinary tract infection
0.6%Improving
Residents who lost too much weight
0.9%Steady
Residents who were physically restrained
0%Steady
Residents needing more help with daily activities
22%Improving
Residents whose ability to walk got worse
7%Worsening
Show all measures
Long-stay residents on antianxiety or sleep medication
33%Improving
Residents with a long-term catheter
1.6%Steady
Residents with new or worsening incontinence
21.1%Improving
Residents with depressive symptoms
0%Steady
Long-stay residents given the seasonal flu vaccine
97.6%Steady
Long-stay residents given the pneumonia vaccine
98.4%Improving
Short-stay residents given the seasonal flu vaccine
60%Steady
Short-stay residents given the pneumonia vaccine
56.3%Improving
What the inspectors found
The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited December 2025 — isolated incident, actual harm.
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F-Tag 684 — 42 CFR §483.25 — S/S: G
The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited August 2024 — isolated incident, actual harm.
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F-Tag 689 — 42 CFR §483.25(d) — S/S: G
The home failed to safeguard residents’ private information and keep each resident’s medical records properly maintained. Cited December 2025 — limited pattern, potential for harm.
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F-Tag 842 — 42 CFR §483.70 — S/S: E
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited April 2024 — limited pattern, potential for harm.
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F-Tag 812 — 42 CFR §483.60(i) — S/S: E
Recent history
- STAFFING
Reported nurse staffing met or exceeded the federal recommendation.
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 4 health deficiencies.
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- INSPECTION
Health inspection found 2 health deficiencies.
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- PENALTY
A federal fine of $8,018 was recorded.
Penalties & enforcement
On record with Medicare: 1 fine · $8,018 in total fines.
- $8,018
Federal fine
Aug 23, 2024
Operator & ownership
- Ownership
- For profit - Limited Liability company
- Occupancy
- 81.1 residents on an average day (71% of 115 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 51 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.