The nursing home failed to protect residents from abuse and neglect by others. Cited March 2026 — isolated incident, actual harm.
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F-Tag 600 — 42 CFR §483.12 — S/S: G
Nursing home report
DESERT HAVEN CARE CENTER
PHOENIX, AZ · Medicare-certified · 115 beds
Needs attention
Abuse citationFor-profit
Data as of September 1, 2026
1 of 5 overall
DESERT HAVEN CARE CENTER in Phoenix has a 1-star overall rating, with a 1-star health inspection rating and recent fines totaling $59,800 plus a recent abuse citation. Staffing is rated 3 stars, and reported nurse staffing is 5.01 hours per resident day, above the federal benchmark of 4.1.
Facility ratings
Health inspections
Staffing
5.0088 hrs/resident/day
Quality measures
Last inspection: June 9, 2026Penalties, last 24 months: $59,800recent abuse citation
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 5.0088.
Staffing detail
- Registered nurses
- 0.44
- Licensed practical nurses
- 1.05
- Nurse aides
- 3.52
- Weekend nursing
- 4.53
Hours per resident per day.
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
34.8%42.3%Worsening
Residents with a fall causing major injury
0%3.9%Worsening
Residents with pressure ulcers (bedsores)
7.8%5.4%Improving
Residents with a urinary tract infection
0%0%No change
Residents who lost too much weight
2%1.6%No change
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
13.3%21.1%Worsening
Residents whose ability to walk got worse
0%17.9%Worsening
Long-stay residents on antianxiety or sleep medication
34%30.6%Improving
Residents with a long-term catheter
2.2%1%Improving
Residents with new or worsening incontinence
15.6%29.6%Worsening
Residents with depressive symptoms
0%0%No change
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—97.6%—
Long-stay residents given the pneumonia vaccine
98.7%100%Improving
Short-stay residents given the seasonal flu vaccine
—60%—
Short-stay residents given the pneumonia vaccine
54.5%63.9%Improving
What the inspectors found
The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited December 2025 — isolated incident, actual harm.
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F-Tag 684 — 42 CFR §483.25 — S/S: G
The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited August 2024 — isolated incident, actual harm.
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F-Tag 689 — 42 CFR §483.25(d) — S/S: G
The home failed to safeguard residents’ private information and keep each resident’s medical records properly maintained. Cited December 2025 — limited pattern, potential for harm.
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F-Tag 842 — 42 CFR §483.70 — S/S: E
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited April 2024 — limited pattern, potential for harm.
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F-Tag 812 — 42 CFR §483.60(i) — S/S: E
Recent history
- STAFFING
Reported nurse staffing met or exceeded the federal recommendation.
- INSPECTION
Health inspection found 1 health deficiency.
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- INSPECTION
Health inspection found 1 health deficiency.
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- PENALTY
A federal fine of $14,950 was recorded.
- PENALTY
A federal fine of $23,000 was recorded.
- STAFFING
Reported nurse staffing met or exceeded the federal recommendation.
- INSPECTION
Health inspection found 1 health deficiency.
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- INSPECTION
Health inspection found 4 health deficiencies.
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- PENALTY
A federal fine of $44,850 was recorded.
- PENALTY
A federal fine of $69,000 was recorded.
- INSPECTION
Health inspection found 2 health deficiencies.
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- PENALTY
A federal fine of $8,018 was recorded.
Penalties & enforcement
On record with Medicare: 3 fines · $67,818 in total fines.
- $14,950
Federal fine
Apr 15, 2026
- $44,850
Federal fine
Dec 17, 2025
- $8,018
Federal fine
Aug 23, 2024
Operator & ownership
- Ownership
- For profit - Limited Liability company
- Occupancy
- 81.5 residents on an average day (71% of 115 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 51 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.