The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited October 2024 — isolated incident, actual harm.
View the original federal record
F-Tag 684 — 42 CFR §483.25 — S/S: G
Nursing home report
Crest Manor Living and Rehabilitation Center
Fairport, NY · Medicare-certified · 80 beds
Needs attention
For-profit
2 of 5 overall
Crest Manor Living and Rehabilitation Center has a 2-star overall rating, with very low health inspection and staffing scores (1 star each) despite a 5-star quality measure score. It also reported 3.0 nurse staffing hours per resident per day versus the 4.1 federal benchmark, $41,360 in fines in the last 24 months, and a recent federal penalty.
Facility ratings
Health inspections
Staffing
2.9982 hrs/resident/day
Quality measures
Last inspection: October 15, 2024Penalties, last 24 months: $41,360recent federal penalty
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 2.9982.
Staffing detail
- Registered nurses
- 0.29
- Licensed practical nurses
- 1.04
- Nurse aides
- 1.67
- Weekend nursing
- 2.69
Hours per resident per day.
Total staff turnover: 83%
Registered nurse turnover: 87%
Resident outcomes
How often residents experience these outcomes, with the direction over the past year.
Long-stay residents on antipsychotic medication
12.2%Worsening
Residents with a fall causing major injury
1.4%Worsening
Residents with pressure ulcers (bedsores)
11.4%Worsening
Residents with a urinary tract infection
0%Steady
Residents who lost too much weight
16.6%Improving
Residents who were physically restrained
0%Steady
Residents needing more help with daily activities
6.8%Improving
Residents whose ability to walk got worse
6.6%Steady
Show all measures
Long-stay residents on antianxiety or sleep medication
5.6%Improving
Short-stay residents newly given an antipsychotic
0.3%Worsening
Residents with a long-term catheter
0%Steady
Residents with new or worsening incontinence
9.3%Improving
Residents with depressive symptoms
63.9%Improving
Long-stay residents given the seasonal flu vaccine
86.6%Steady
Long-stay residents given the pneumonia vaccine
67.7%Improving
Short-stay residents given the seasonal flu vaccine
34.2%Steady
Short-stay residents given the pneumonia vaccine
36.2%Improving
What the inspectors found
The home failed to provide enough food and fluids to keep residents healthy. Cited October 2024 — isolated incident, actual harm.
View the original federal record
F-Tag 692 — 42 CFR §483.25(g) — S/S: G
The home failed to ensure nurses and nurse aides had the needed skills to care for each resident and support their well-being. Cited October 2024 — widespread issue, potential for harm.
View the original federal record
F-Tag 726 — 42 CFR §483.35 — S/S: F
The home failed to provide enough nursing staff each day and ensure a licensed nurse was in charge on every shift. Cited October 2024 — widespread issue, potential for harm.
View the original federal record
F-Tag 725 — 42 CFR §483.35 — S/S: F
The home failed to protect residents’ right to organize and take part in resident and family groups. Cited October 2024 — limited pattern, potential for harm.
View the original federal record
F-Tag 565 — 42 CFR §483.10 — S/S: E
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- PENALTY
A federal fine of $41,360 was recorded.
- INSPECTION
Health inspection found 17 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 4 health deficiencies.
See what inspectors found
Penalties & enforcement
On record with Medicare: 1 fine · $41,360 in total fines.
- $41,360
Federal fine
Oct 15, 2024
Operator & ownership
- Ownership
- For profit - Limited Liability company
- Occupancy
- 75.4 residents on an average day (94% of 80 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 50 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.