The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited August 2024 — isolated incident, actual harm.
View the original federal record
F-Tag 684 — 42 CFR §483.25 — S/S: G
Nursing home report
Willow Haven Healthcare & Rehabilitation
Registered name: CONTINUING HEALTHCARE AT WILLOW HAVEN
ZANESVILLE, OH · Medicare-certified · 81 beds
Needs attention
For-profitChain member
Data as of July 1, 2026
1 of 5 overall
Willow Haven Healthcare & Rehabilitation in Zanesville, OH has a 1-star overall rating, with a 1-star health inspection rating and a 2-star staffing rating; reported nurse staffing is 3.14 hours per resident per day versus the 4.1-hour federal benchmark. It has no fines in the last 24 months, but it carries the lowest overall rating and recent inspection citations included care, accident prevention, and staffing concerns.
Facility ratings
Health inspections
Staffing
3.1419 hrs/resident/day
Quality measures
Last inspection: April 6, 2026Penalties, last 24 months: $0lowest overall rating
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.1419.
Staffing detail
- Registered nurses
- 0.54
- Licensed practical nurses
- 0.74
- Nurse aides
- 1.85
- Weekend nursing
- 2.79
Hours per resident per day.
Total staff turnover: 39%
Registered nurse turnover: 29%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
5.3%4.8%Improving
Residents with a fall causing major injury
5.1%4.7%No change
Residents with pressure ulcers (bedsores)
2.9%0.9%Improving
Residents with a urinary tract infection
0%0%No change
Residents who lost too much weight
4.2%4.3%No change
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
4.2%2.1%Improving
Residents whose ability to walk got worse
—8.2%—
Long-stay residents on antianxiety or sleep medication
26.5%25.5%Improving
Short-stay residents newly given an antipsychotic
2.3%0%Improving
Residents with a long-term catheter
1.8%0%Improving
Residents with new or worsening incontinence
18.6%24.2%Worsening
Residents with depressive symptoms
10.9%16.9%Worsening
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—100%—
Long-stay residents given the pneumonia vaccine
100%100%No change
Short-stay residents given the seasonal flu vaccine
—95.2%—
Short-stay residents given the pneumonia vaccine
93.2%97.5%Improving
What the inspectors found
The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited May 2023 — isolated incident, actual harm.
View the original federal record
F-Tag 689 — 42 CFR §483.25(d) — S/S: G
The home failed to provide enough nursing staff each day and ensure a licensed nurse was in charge on every shift. Cited August 2025 — widespread issue, potential for harm.
View the original federal record
F-Tag 725 — 42 CFR §483.35 — S/S: F
The home failed to have a registered nurse on duty enough hours each day and to keep a registered nurse as the full-time director of nursing. Cited August 2025 — widespread issue, potential for harm.
View the original federal record
F-Tag 727 — 42 CFR §483.35 — S/S: F
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited August 2025 — widespread issue, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: F
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 6 health deficiencies.
See what inspectors found
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 25 health deficiencies.
See what inspectors found
Operator & ownership
Recent ownership change · Dec 28, 2018
Now operated by Continuing Healthcare Willow Haven, previously Willow Haven Care Center.
- Ownership
- For profit - Corporation
- Chain
- Part of CERTUS HEALTHCARE · 11 homes · 1.8 stars avg
- Occupancy
- 72.2 residents on an average day (89% of 81 beds)
- Resident voice
- Resident & family councils
- Medicare history
- Certified for 24 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.