The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited August 2024 — isolated incident, actual harm.
View the original federal record
F-Tag 684 — 42 CFR §483.25 — S/S: G
Nursing home report
CONTINUING HEALTHCARE AT WILLOW HAVEN
ZANESVILLE, OH · Medicare-certified · 81 beds
Needs attention
For-profitChain member
1 of 5 overall
CONTINUING HEALTHCARE AT WILLOW HAVEN in Zanesville, OH has a 1-star overall rating, with a 1-star health inspection rating and a 2-star staffing rating. It reports 3.15 nurse hours per resident per day versus the 4.1 federal benchmark, has $0 in fines in the last 24 months, and has the lowest overall rating flag.
Facility ratings
Health inspections
Staffing
3.1455 hrs/resident/day
Quality measures
Last inspection: December 30, 2025Penalties, last 24 months: $0lowest overall rating
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.1455.
Staffing detail
- Registered nurses
- 0.67
- Licensed practical nurses
- 0.66
- Nurse aides
- 1.81
- Weekend nursing
- 2.71
Hours per resident per day.
Total staff turnover: 40%
Registered nurse turnover: 50%
Resident outcomes
How often residents experience these outcomes, with the direction over the past year.
Long-stay residents on antipsychotic medication
4.3%Improving
Residents with a fall causing major injury
4.1%Improving
Residents with pressure ulcers (bedsores)
2.5%Improving
Residents with a urinary tract infection
0%Steady
Residents who lost too much weight
6.1%Improving
Residents who were physically restrained
0%Steady
Residents needing more help with daily activities
3.6%Worsening
Residents whose ability to walk got worse
3.6%Steady
Show all measures
Long-stay residents on antianxiety or sleep medication
26.6%Improving
Short-stay residents newly given an antipsychotic
2.6%Worsening
Residents with a long-term catheter
0.8%Improving
Residents with new or worsening incontinence
20.3%Improving
Residents with depressive symptoms
6.8%Worsening
Long-stay residents given the seasonal flu vaccine
100%Steady
Long-stay residents given the pneumonia vaccine
100%Steady
Short-stay residents given the seasonal flu vaccine
95.2%Steady
Short-stay residents given the pneumonia vaccine
93.7%Improving
What the inspectors found
The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited May 2023 — isolated incident, actual harm.
View the original federal record
F-Tag 689 — 42 CFR §483.25(d) — S/S: G
The home failed to provide enough nursing staff each day and ensure a licensed nurse was in charge on every shift. Cited August 2025 — widespread issue, potential for harm.
View the original federal record
F-Tag 725 — 42 CFR §483.35 — S/S: F
The home failed to have a registered nurse on duty enough hours each day and to keep a registered nurse as the full-time director of nursing. Cited August 2025 — widespread issue, potential for harm.
View the original federal record
F-Tag 727 — 42 CFR §483.35 — S/S: F
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited August 2025 — widespread issue, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: F
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 25 health deficiencies.
See what inspectors found
Penalties & enforcement
On record with Medicare: 1 fine · $40,000 in total fines.
- $40,000
Federal fine
May 18, 2023
Operator & ownership
- Ownership
- For profit - Corporation
- Chain
- Part of CERTUS HEALTHCARE · 10 homes · 2 stars avg
- Occupancy
- 73.4 residents on an average day (91% of 81 beds)
- Resident voice
- Resident & family councils
- Medicare history
- Certified for 23 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.