The home failed to run its operations effectively and efficiently using its available resources. Cited March 2025 — widespread issue, potential for harm.
View the original federal record
F-Tag 835 — 42 CFR §483.70 — S/S: F
Nursing home report
COMPLETE CARE AT WEST CALDWELL LLC
WEST CALDWELL, NJ · Medicare-certified · 180 beds
In good standing
For-profitChain member
4 of 5 overall
Complete Care at West Caldwell LLC has an overall rating of 4 out of 5 stars, with strong quality measures (5/5) but only average health inspection and staffing ratings (3/5 each). Reported nurse staffing is 3.66 hours per resident per day, below the federal benchmark of 4.1, and there were no fines in the last 24 months.
Facility ratings
Health inspections
Staffing
3.6567 hrs/resident/day
Quality measures
Last inspection: November 26, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.6567.
Staffing detail
- Registered nurses
- 0.57
- Licensed practical nurses
- 0.78
- Nurse aides
- 2.31
- Weekend nursing
- 3.33
Hours per resident per day.
Total staff turnover: 49%
Registered nurse turnover: 52%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
13.3%16.7%Worsening
Residents with a fall causing major injury
2.3%3.3%Worsening
Residents with pressure ulcers (bedsores)
6.6%4.6%Improving
Residents with a urinary tract infection
0%0%No change
Residents who lost too much weight
2.5%0%Improving
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
3.4%2.8%Improving
Residents whose ability to walk got worse
8.1%1.4%Improving
Long-stay residents on antianxiety or sleep medication
17.9%21.1%Worsening
Short-stay residents newly given an antipsychotic
1%0%Improving
Residents with a long-term catheter
0%0%No change
Residents with new or worsening incontinence
20.3%9.6%Improving
Residents with depressive symptoms
9.6%3.4%Improving
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—100%—
Long-stay residents given the pneumonia vaccine
100%99.2%Worsening
Short-stay residents given the seasonal flu vaccine
—100%—
Short-stay residents given the pneumonia vaccine
100%99%Worsening
What the inspectors found
The home failed to have a responsible governing body to set and carry out policies and properly manage the facility. Cited March 2025 — widespread issue, potential for harm.
View the original federal record
F-Tag 837 — 42 CFR §483.70 — S/S: F
The home failed to provide safe, appropriate dialysis care for a resident who needed it. Cited March 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 698 — 42 CFR §483.25(l) — S/S: E
The home failed to respond appropriately to all reported abuse or neglect concerns. Cited November 2025 — isolated incident, potential for harm.
View the original federal record
F-Tag 610 — 42 CFR §483.12 — S/S: D
The nursing home failed to make sure each resident got an accurate assessment of their needs and condition. Cited March 2025 — isolated incident, potential for harm.
View the original federal record
F-Tag 641 — 42 CFR §483.20(g) — S/S: D
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 6 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
Operator & ownership
- Ownership
- For profit - Limited Liability company
- Chain
- Part of COMPLETE CARE · 85 homes · 3.2 stars avg
- Occupancy
- 136.3 residents on an average day (76% of 180 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 38 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.