Complete Care at Springbrook has a 5-star overall rating, with strong health inspection and quality scores, but staffing is a notable weak point at 2 stars and 3.35 reported nurse hours per resident per day versus the 4.1 federal benchmark. There were no fines in the last 24 months, though recent inspection citations included accident hazards, professional standards of care, and a missing working call system in bathroom/bathing areas.
Last inspection: December 19, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.3472.
Staffing detail
Registered nurses
0.58
Licensed practical nurses
0.93
Nurse aides
1.83
Weekend nursing
3.00
Hours per resident per day.
Total staff turnover: 35%
Registered nurse turnover: 39%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Last yrNowTrend
Long-stay residents on antipsychotic medication
4.7%10%Worsening
Residents with a fall causing major injury
1.5%1.6%No change
Residents with pressure ulcers (bedsores)
2.6%1.2%Improving
Residents with a urinary tract infection
0%0%No change
Residents who lost too much weight
1.6%3.3%Worsening
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
15.5%11.3%Improving
Residents whose ability to walk got worse
—12.4%—
Long-stay residents on antianxiety or sleep medication
6.5%6.3%No change
Short-stay residents newly given an antipsychotic
1.3%0%Improving
Residents with a long-term catheter
0%0%No change
Residents with new or worsening incontinence
28.1%26%Improving
Residents with depressive symptoms
72.2%82.5%Worsening
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Last yrNowTrend
Long-stay residents given the seasonal flu vaccine
—100%—
Long-stay residents given the pneumonia vaccine
100%98.4%Worsening
Short-stay residents given the seasonal flu vaccine
—100%—
Short-stay residents given the pneumonia vaccine
98.5%100%Improving
What the inspectors found
The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited March 2019 — isolated incident, immediate jeopardy to residents.
View the original federal record
F-Tag 689 — 42 CFR §483.25(d) — S/S: J
The nursing home failed to provide services that met professional standards of quality. Cited December 2025 — limited pattern, potential for harm.
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F-Tag 658 — 42 CFR §483.21(b)(3) — S/S: E
The nursing home failed to ensure a working call system was available in each resident’s bathroom and bathing area. Cited December 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 919 — 42 CFR §483.90 — S/S: E
The nursing home failed to keep its areas safe, easy to use, clean, and comfortable for residents, staff, and visitors. Cited December 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 921 — 42 CFR §483.90 — S/S: E
The home failed to provide pharmacy services and a licensed pharmacist needed to meet each resident’s medication needs. Cited March 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 755 — 42 CFR §483.45 — S/S: E
Recent history
STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
INSPECTION
Health inspection found 6 health deficiencies.
See what inspectors found
INSPECTION
Health inspection found 3 health deficiencies.
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INSPECTION
Health inspection found 5 health deficiencies.
See what inspectors found
Operator & ownership
Ownership
For profit - Limited Liability company
Chain
Part of COMPLETE CARE · 85 homes · 3.2 stars avg
Occupancy
83.5 residents on an average day (90% of 93 beds)
Resident voice
Resident council
Medicare history
Certified for 49 years
The most recent standard health inspection was more than two years ago.
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.