Complete Care at Southpointe in Greenfield has a 4-star overall rating, with strong quality measures (5 stars) but mid-range health inspection and staffing scores (3 stars each). Reported nurse staffing is 3.58 hours per resident per day, below the federal benchmark of 4.1, and there were no fines in the last 24 months.
Last inspection: March 12, 2026Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.5848.
Staffing detail
Registered nurses
0.73
Licensed practical nurses
0.75
Nurse aides
2.10
Weekend nursing
3.23
Hours per resident per day.
Total staff turnover: 43%
Registered nurse turnover: 24%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Last yrNowTrend
Long-stay residents on antipsychotic medication
5.3%2%Improving
Residents with a fall causing major injury
0%1.2%Worsening
Residents with pressure ulcers (bedsores)
1.5%2.5%Worsening
Residents with a urinary tract infection
7.2%4.9%Improving
Residents who lost too much weight
1.9%5%Worsening
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
16%10.7%Improving
Residents whose ability to walk got worse
—30.2%—
Long-stay residents on antianxiety or sleep medication
14.8%11.7%Improving
Short-stay residents newly given an antipsychotic
0.8%0%Improving
Residents with a long-term catheter
0%0%No change
Residents with new or worsening incontinence
31.1%23.8%Improving
Residents with depressive symptoms
4.6%58.9%Worsening
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Last yrNowTrend
Long-stay residents given the seasonal flu vaccine
—91.1%—
Long-stay residents given the pneumonia vaccine
100%92.6%Worsening
Short-stay residents given the seasonal flu vaccine
—79.5%—
Short-stay residents given the pneumonia vaccine
73.7%59.7%Worsening
What the inspectors found
The home failed to ensure staff provided basic life support, including CPR, before emergency medical personnel arrived. Cited April 2022 — limited pattern, immediate jeopardy to residents.
View the original federal record
F-Tag 678 — 42 CFR §483.24(a)(3) — S/S: K
The nursing home failed to provide proper pressure ulcer care and failed to prevent new pressure sores from developing. Cited August 2023 — isolated incident, immediate jeopardy to residents.
View the original federal record
F-Tag 686 — 42 CFR §483.25(b) — S/S: J
The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited August 2023 — isolated incident, immediate jeopardy to residents.
View the original federal record
F-Tag 689 — 42 CFR §483.25(d) — S/S: J
The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited April 2022 — isolated incident, immediate jeopardy to residents.
View the original federal record
F-Tag 684 — 42 CFR §483.25 — S/S: J
The home failed to provide enough food and fluids to keep residents healthy. Cited August 2023 — isolated incident, actual harm.
View the original federal record
F-Tag 692 — 42 CFR §483.25(g) — S/S: G
Recent history
STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
INSPECTION
Health inspection found 8 health deficiencies.
See what inspectors found
Penalties & enforcement
On record with Medicare: 1 fine · $89,823 in total fines.
Federal fine
Aug 17, 2023
$89,823
Operator & ownership
Ownership
For profit - Corporation
Chain
Part of COMPLETE CARE · 85 homes · 3.2 stars avg
Occupancy
99.1 residents on an average day (57% of 174 beds)
Resident voice
Resident council
Medicare history
Certified for 29 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.