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Nursing home report

Complete Care at Southpointe

Greenfield, WI · Medicare-certified · 174 beds

In good standing
For-profitChain member
4 of 5 overall

Complete Care at Southpointe in Greenfield has a 4-star overall rating, with strong quality measures (5 stars) but mid-range health inspection and staffing scores (3 stars each). Reported nurse staffing is 3.58 hours per resident per day, below the federal benchmark of 4.1, and there were no fines in the last 24 months.

Facility ratings

Health inspections

Staffing

3.5848 hrs/resident/day

Quality measures

Last inspection: March 12, 2026Penalties, last 24 months: $0

Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.5848.

Staffing detail

Registered nurses
0.73
Licensed practical nurses
0.75
Nurse aides
2.10
Weekend nursing
3.23

Hours per resident per day.

Total staff turnover: 43%
Registered nurse turnover: 24%

Resident outcomes

Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.

Negative outcomes

Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).

Long-stay residents on antipsychotic medication

5.3%2%Improving

Residents with a fall causing major injury

0%1.2%Worsening

Residents with pressure ulcers (bedsores)

1.5%2.5%Worsening

Residents with a urinary tract infection

7.2%4.9%Improving

Residents who lost too much weight

1.9%5%Worsening

Residents who were physically restrained

0%0%No change

Residents needing more help with daily activities

16%10.7%Improving

Residents whose ability to walk got worse

30.2%

Long-stay residents on antianxiety or sleep medication

14.8%11.7%Improving

Short-stay residents newly given an antipsychotic

0.8%0%Improving

Residents with a long-term catheter

0%0%No change

Residents with new or worsening incontinence

31.1%23.8%Improving

Residents with depressive symptoms

4.6%58.9%Worsening

Positive outcomes

Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).

Long-stay residents given the seasonal flu vaccine

91.1%

Long-stay residents given the pneumonia vaccine

100%92.6%Worsening

Short-stay residents given the seasonal flu vaccine

79.5%

Short-stay residents given the pneumonia vaccine

73.7%59.7%Worsening

What the inspectors found

The home failed to ensure staff provided basic life support, including CPR, before emergency medical personnel arrived. Cited April 2022 — limited pattern, immediate jeopardy to residents.

View the original federal record

F-Tag 678 — 42 CFR §483.24(a)(3) — S/S: K

The nursing home failed to provide proper pressure ulcer care and failed to prevent new pressure sores from developing. Cited August 2023 — isolated incident, immediate jeopardy to residents.

View the original federal record

F-Tag 686 — 42 CFR §483.25(b) — S/S: J

The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited August 2023 — isolated incident, immediate jeopardy to residents.

View the original federal record

F-Tag 689 — 42 CFR §483.25(d) — S/S: J

The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited April 2022 — isolated incident, immediate jeopardy to residents.

View the original federal record

F-Tag 684 — 42 CFR §483.25 — S/S: J

The home failed to provide enough food and fluids to keep residents healthy. Cited August 2023 — isolated incident, actual harm.

View the original federal record

F-Tag 692 — 42 CFR §483.25(g) — S/S: G

Recent history

  1. STAFFING

    Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.

  2. INSPECTION

    Health inspection found 1 health deficiency.

    See what inspectors found
  3. INSPECTION

    Health inspection found 2 health deficiencies.

    See what inspectors found
  4. INSPECTION

    Health inspection found 8 health deficiencies.

    See what inspectors found

Penalties & enforcement

On record with Medicare: 1 fine · $89,823 in total fines.

  • Federal fine

    Aug 17, 2023

    $89,823

Operator & ownership

Ownership
For profit - Corporation
Chain
Part of COMPLETE CARE · 85 homes · 3.2 stars avg
Occupancy
99.1 residents on an average day (57% of 174 beds)
Resident voice
Resident council
Medicare history
Certified for 29 years

Things at a nursing home change — inspections, staffing, ownership, news.

Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.