GoodStanding

Nursing home report

COMPLETE CARE AT PROSPECT HEIGHTS LLC

HACKENSACK, NJ · Medicare-certified · 196 beds

In good standing
For-profitChain member
2 of 5 overall

2 out of 5 stars overall. Health inspections are low at 1 star and staffing is 2 stars, with reported nurse staffing below the federal benchmark (3.39 vs 4.1 hours per resident per day); quality measures are 5 stars, and there were $0 fines in the last 24 months.

Facility ratings

Health inspections

Staffing

3.3939 hrs/resident/day

Quality measures

Last inspection: January 29, 2026Penalties, last 24 months: $0

Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.3939.

Staffing detail

Registered nurses
0.75
Licensed practical nurses
1.17
Nurse aides
1.47
Weekend nursing
2.82

Hours per resident per day.

Total staff turnover: 50%
Registered nurse turnover: 50%

Resident outcomes

How often residents experience these outcomes, with the direction over the past year.

Long-stay residents on antipsychotic medication

6.8%Worsening

Residents with a fall causing major injury

0.8%Worsening

Residents with pressure ulcers (bedsores)

9.1%Improving

Residents with a urinary tract infection

0.4%Worsening

Residents who lost too much weight

2.9%Improving

Residents who were physically restrained

0%Steady

Residents needing more help with daily activities

17.4%Steady

Residents whose ability to walk got worse

9.2%Worsening
Show all measures

Long-stay residents on antianxiety or sleep medication

16.5%Worsening

Short-stay residents newly given an antipsychotic

1.4%Improving

Residents with a long-term catheter

0.3%Improving

Residents with new or worsening incontinence

24.3%Improving

Residents with depressive symptoms

14.3%Worsening

Long-stay residents given the seasonal flu vaccine

97%Steady

Long-stay residents given the pneumonia vaccine

96.5%Improving

Short-stay residents given the seasonal flu vaccine

87.2%Steady

Short-stay residents given the pneumonia vaccine

91.8%Improving

What the inspectors found

The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited February 2024 — isolated incident, immediate jeopardy to residents.

View the original federal record

F-Tag 689 — 42 CFR §483.25(d) — S/S: J

The home failed to complete and keep the resident’s care plan properly prepared, reviewed, and updated by the right health professionals. Cited April 2024 — isolated incident, actual harm.

View the original federal record

F-Tag 657 — 42 CFR §483.21(b)(2) — S/S: G

The home failed to provide safe, appropriate pain management for a resident who needed it. Cited April 2024 — isolated incident, actual harm.

View the original federal record

F-Tag 697 — 42 CFR §483.25(k) — S/S: G

The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited January 2026 — widespread issue, potential for harm.

View the original federal record

F-Tag 812 — 42 CFR §483.60(i) — S/S: F

The home failed to conduct and document a full facility assessment to ensure it had the resources needed for daily care and emergencies. Cited January 2026 — widespread issue, potential for harm.

View the original federal record

F-Tag 838 — 42 CFR §483.70 — S/S: F

Recent history

  1. STAFFING

    Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.

  2. INSPECTION

    Health inspection found 19 health deficiencies.

    See what inspectors found
  3. INSPECTION

    Health inspection found 1 health deficiency.

    See what inspectors found
  4. INSPECTION

    Health inspection found 1 health deficiency.

    See what inspectors found

Penalties & enforcement

On record with Medicare: 6 fines · $59,312 in total fines.

  • Federal fine

    Apr 16, 2024

    $25,300
  • Federal fine

    Feb 20, 2024

    $3,798
  • Federal fine

    Feb 15, 2024

    $15,646
  • Federal fine

    Feb 12, 2024

    $3,418
  • Federal fine

    Jan 22, 2024

    $7,976
  • Federal fine

    Dec 18, 2023

    $3,174

Operator & ownership

Ownership
For profit - Limited Liability company
Chain
Part of COMPLETE CARE · 85 homes · 3.2 stars avg
Occupancy
118.2 residents on an average day (60% of 196 beds)
Resident voice
Resident council
Medicare history
Certified for 26 years

Things at a nursing home change — inspections, staffing, ownership, news.

Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.