Nursing home report
Registered name: COMPLETE CARE AT PROSPECT HEIGHTS LLC
HACKENSACK, NJ · Medicare-certified · 196 beds
Complete Care at Prospect Heights in Hackensack, NJ has a 2-star overall rating, with a 1-star health inspection rating and 2-star staffing rating, while its quality measures are 5 stars. Reported nurse staffing is 3.09 hours per resident per day, below the federal benchmark of 4.1, and there were $0 in fines in the last 24 months.
Health inspections
Staffing
3.0893 hrs/resident/day
Quality measures
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.0893.
Hours per resident per day.
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
Residents with a fall causing major injury
Residents with pressure ulcers (bedsores)
Residents with a urinary tract infection
Residents who lost too much weight
Residents who were physically restrained
Residents needing more help with daily activities
Residents whose ability to walk got worse
Long-stay residents on antianxiety or sleep medication
Short-stay residents newly given an antipsychotic
Residents with a long-term catheter
Residents with new or worsening incontinence
Residents with depressive symptoms
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
Long-stay residents given the pneumonia vaccine
Short-stay residents given the seasonal flu vaccine
Short-stay residents given the pneumonia vaccine
The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited February 2024 — isolated incident, immediate jeopardy to residents.
F-Tag 689 — 42 CFR §483.25(d) — S/S: J
The home failed to complete and keep the resident’s care plan properly prepared, reviewed, and updated by the right health professionals. Cited April 2024 — isolated incident, actual harm.
F-Tag 657 — 42 CFR §483.21(b)(2) — S/S: G
The home failed to provide safe, appropriate pain management for a resident who needed it. Cited April 2024 — isolated incident, actual harm.
F-Tag 697 — 42 CFR §483.25(k) — S/S: G
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited January 2026 — widespread issue, potential for harm.
F-Tag 812 — 42 CFR §483.60(i) — S/S: F
The home failed to conduct and document a full facility assessment to ensure it had the resources needed for daily care and emergencies. Cited January 2026 — widespread issue, potential for harm.
F-Tag 838 — 42 CFR §483.70 — S/S: F
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
Health inspection found 19 health deficiencies.
Health inspection found 1 health deficiency.
Health inspection found 1 health deficiency.
On record with Medicare: 6 fines · $59,312 in total fines.
Federal fine
Apr 16, 2024
Federal fine
Feb 20, 2024
Federal fine
Feb 15, 2024
Federal fine
Feb 12, 2024
Federal fine
Jan 22, 2024
Federal fine
Dec 18, 2023
Now operated by Complete Care at Prospect Heights LLC, previously Bergen Post Acute Care, LLC.
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.
