The home failed to provide enough food and fluids to keep residents healthy. Cited July 2024 — isolated incident, actual harm.
View the original federal record
F-Tag 692 — 42 CFR §483.25(g) — S/S: G
Nursing home report
COMPLETE CARE AT OAK RIDGE LLC
CHARLESTON, WV · Medicare-certified · 74 beds
Needs attention
For-profitChain member
Data as of July 1, 2026
3 of 5 overall
Complete Care at Oak Ridge LLC in Charleston, WV has a 3-star overall rating, with 3 stars for health inspections and quality measures but 2 stars for staffing; reported nurse staffing is 3.65 hours per resident per day, below the federal benchmark of 4.1. It also has $16,039 in fines in the last 24 months and a recent federal penalty, with recent citations related to food and fluids, facility-wide assessment, and resident dignity.
Facility ratings
Health inspections
Staffing
3.6456 hrs/resident/day
Quality measures
Last inspection: June 5, 2025Penalties, last 24 months: $16,039recent federal penalty
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.6456.
Staffing detail
- Registered nurses
- 0.67
- Licensed practical nurses
- 0.90
- Nurse aides
- 2.07
- Weekend nursing
- 3.21
Hours per resident per day.
Total staff turnover: 51%
Registered nurse turnover: 59%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
13.6%15.1%Worsening
Residents with a fall causing major injury
6.6%4.5%Improving
Residents with pressure ulcers (bedsores)
3.4%3.3%No change
Residents with a urinary tract infection
0%0%No change
Residents who lost too much weight
5.7%4.8%Improving
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
10%9.4%Improving
Residents whose ability to walk got worse
4.5%13.2%Worsening
Long-stay residents on antianxiety or sleep medication
28.6%15.9%Improving
Short-stay residents newly given an antipsychotic
2.2%0%Improving
Residents with a long-term catheter
1.9%0%Improving
Residents with new or worsening incontinence
27%21.4%Improving
Residents with depressive symptoms
15.5%8.6%Improving
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—100%—
Long-stay residents given the pneumonia vaccine
100%100%No change
Short-stay residents given the seasonal flu vaccine
—82.8%—
Short-stay residents given the pneumonia vaccine
79.7%78.3%Worsening
What the inspectors found
The home failed to conduct and document a full facility assessment to ensure it had the resources needed for daily care and emergencies. Cited July 2024 — widespread issue, potential for harm.
View the original federal record
F-Tag 838 — 42 CFR §483.70 — S/S: F
The home failed to respect the resident’s dignity and personal belongings. Cited June 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 557 — 42 CFR §483.10 — S/S: E
The home failed to protect residents’ right to complain without fear and did not ensure grievances were handled promptly. Cited June 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 585 — 42 CFR §483.10 — S/S: E
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited June 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: E
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 10 health deficiencies.
See what inspectors found
- PENALTY
A federal fine of $16,039 was recorded.
- INSPECTION
Health inspection found 23 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 4 health deficiencies.
See what inspectors found
Penalties & enforcement
On record with Medicare: 1 fine · $16,039 in total fines.
- $16,039
Federal fine
Jul 25, 2024
Operator & ownership
Recent ownership change · Jun 1, 2021
Now operated by Complete Care at Oak Ridge LLC, previously Oak Ridge Center.
- Ownership
- For profit - Corporation
- Chain
- Part of COMPLETE CARE · 85 homes · 3.1 stars avg
- Occupancy
- 71.2 residents on an average day (96% of 74 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 25 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.