The home failed to provide enough food and fluids to keep residents healthy. Cited July 2024 — isolated incident, actual harm.
View the original federal record
F-Tag 692 — 42 CFR §483.25(g) — S/S: G
Nursing home report
COMPLETE CARE AT OAK RIDGE LLC
CHARLESTON, WV · Medicare-certified · 74 beds
Needs attention
For-profitChain member
3 of 5 overall
Complete Care at Oak Ridge LLC has a 3-star overall rating, with 3 stars for health inspections and quality but 2 stars for staffing; reported nurse staffing is 3.52 hours per resident per day, below the 4.1 federal benchmark. It also had $16,039 in fines in the last 24 months and a recent federal penalty.
Facility ratings
Health inspections
Staffing
3.5213 hrs/resident/day
Quality measures
Last inspection: June 5, 2025Penalties, last 24 months: $16,039recent federal penalty
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.5213.
Staffing detail
- Registered nurses
- 0.86
- Licensed practical nurses
- 0.59
- Nurse aides
- 2.07
- Weekend nursing
- 3.11
Hours per resident per day.
Total staff turnover: 60%
Registered nurse turnover: 53%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
13.6%14.9%Worsening
Residents with a fall causing major injury
4.8%3%Improving
Residents with pressure ulcers (bedsores)
6.8%2.3%Improving
Residents with a urinary tract infection
1.7%0%Improving
Residents who lost too much weight
7.4%6.5%Improving
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
5.9%1.9%Improving
Residents whose ability to walk got worse
4.5%13.2%Worsening
Long-stay residents on antianxiety or sleep medication
26.3%17.5%Improving
Short-stay residents newly given an antipsychotic
4.7%0%Improving
Residents with a long-term catheter
0%0%No change
Residents with new or worsening incontinence
27.5%19.7%Improving
Residents with depressive symptoms
6.7%16.4%Worsening
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—100%—
Long-stay residents given the pneumonia vaccine
98.4%100%Improving
Short-stay residents given the seasonal flu vaccine
—82.8%—
Short-stay residents given the pneumonia vaccine
73.4%80.9%Improving
What the inspectors found
The home failed to conduct and document a full facility assessment to ensure it had the resources needed for daily care and emergencies. Cited July 2024 — widespread issue, potential for harm.
View the original federal record
F-Tag 838 — 42 CFR §483.70 — S/S: F
The home failed to respect the resident’s dignity and personal belongings. Cited June 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 557 — 42 CFR §483.10 — S/S: E
The home failed to protect residents’ right to complain without fear and did not ensure grievances were handled promptly. Cited June 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 585 — 42 CFR §483.10 — S/S: E
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited June 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: E
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 10 health deficiencies.
See what inspectors found
- PENALTY
A federal fine of $16,039 was recorded.
- INSPECTION
Health inspection found 23 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 4 health deficiencies.
See what inspectors found
Penalties & enforcement
On record with Medicare: 1 fine · $16,039 in total fines.
- $16,039
Federal fine
Jul 25, 2024
Operator & ownership
- Ownership
- For profit - Corporation
- Chain
- Part of COMPLETE CARE · 85 homes · 3.2 stars avg
- Occupancy
- 72.5 residents on an average day (98% of 74 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 25 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.