The home failed to make food and drinks appealing and served them at a safe, appetizing temperature. Cited November 2024 — widespread issue, potential for harm.
View the original federal record
F-Tag 804 — 42 CFR §483.60 — S/S: F
Nursing home report
COMPLETE CARE AT MULTI MEDICAL CENTER LLC
TOWSON, MD · Medicare-certified · 118 beds
In good standing
For-profitChain member
5 of 5 overall
COMPLETE CARE AT MULTI MEDICAL CENTER LLC has a 5 out of 5 star overall rating. It has 4 stars for health inspections, 3 stars for staffing, and 5 stars for quality measures; reported nurse staffing is 4.04 hours per resident per day versus the 4.1 federal benchmark, with $0 in fines in the last 24 months.
Facility ratings
Health inspections
Staffing
4.0363 hrs/resident/day
Quality measures
Last inspection: March 2, 2026Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 4.0363.
Staffing detail
- Registered nurses
- 0.85
- Licensed practical nurses
- 1.20
- Nurse aides
- 1.99
- Weekend nursing
- 3.65
Hours per resident per day.
Total staff turnover: 36%
Registered nurse turnover: 46%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
8%1.9%Improving
Residents with a fall causing major injury
4.3%2.9%Improving
Residents with pressure ulcers (bedsores)
13.3%9.3%Improving
Residents with a urinary tract infection
0%1.5%Worsening
Residents who lost too much weight
7.7%10.6%Worsening
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
18.2%5.5%Improving
Residents whose ability to walk got worse
—16.4%—
Long-stay residents on antianxiety or sleep medication
19.4%22.1%Worsening
Short-stay residents newly given an antipsychotic
1.1%1.2%No change
Residents with a long-term catheter
0%0.9%Worsening
Residents with new or worsening incontinence
16.2%22.6%Worsening
Residents with depressive symptoms
45.6%62.5%Worsening
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—98.7%—
Long-stay residents given the pneumonia vaccine
100%100%No change
Short-stay residents given the seasonal flu vaccine
—87.5%—
Short-stay residents given the pneumonia vaccine
85%81.7%Worsening
What the inspectors found
The nursing home failed to keep medication mistakes below the allowed level. Cited March 2026 — limited pattern, potential for harm.
View the original federal record
F-Tag 759 — 42 CFR §483.45(f)(1) — S/S: E
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited August 2019 — limited pattern, potential for harm.
View the original federal record
F-Tag 880 — 42 CFR §483.80(a) — S/S: E
The home failed to ensure residents had a safe, clean, comfortable, homelike environment and daily care supports were provided safely. Cited August 2019 — limited pattern, potential for harm.
View the original federal record
F-Tag 584 — 42 CFR §483.10 — S/S: E
The nursing home failed to make sure it had a pest control program to prevent or deal with mice, insects, and other pests. Cited August 2019 — limited pattern, potential for harm.
View the original federal record
F-Tag 925 — 42 CFR §483.90 — S/S: E
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 12 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 11 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 11 health deficiencies.
See what inspectors found
Operator & ownership
- Ownership
- For profit - Limited Liability company
- Chain
- Part of COMPLETE CARE · 85 homes · 3.2 stars avg
- Occupancy
- 106.4 residents on an average day (90% of 118 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 52 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.