The home failed to provide safe, appropriate pain management for a resident who needed it. Cited March 2025 — isolated incident, actual harm.
View the original federal record
F-Tag 697 — 42 CFR §483.25(k) — S/S: G
Nursing home report
COMPLETE CARE AT MILFORD MANOR LLC
WEST MILFORD, NJ · Medicare-certified · 120 beds
Needs attention
For-profitChain member
Data as of July 1, 2026
1 of 5 overall
Complete Care at Milford Manor LLC in West Milford, NJ has a 1-star overall rating, with 1-star staffing and 2-star health inspection results despite 4-star quality measures. It reports 2.97 nurse hours per resident per day versus the 4.1 federal benchmark, and it had $3,595 in fines in the last 24 months plus a recent federal penalty.
Facility ratings
Health inspections
Staffing
2.9711 hrs/resident/day
Quality measures
Last inspection: June 25, 2025Penalties, last 24 months: $3,595recent federal penalty
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 2.9711.
Staffing detail
- Registered nurses
- 0.42
- Licensed practical nurses
- 0.73
- Nurse aides
- 1.82
- Weekend nursing
- 2.44
Hours per resident per day.
Total staff turnover: 54%
Registered nurse turnover: 50%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
15.3%12.1%Improving
Residents with a fall causing major injury
2.4%2.3%No change
Residents with pressure ulcers (bedsores)
6%3%Improving
Residents with a urinary tract infection
0%1.2%Worsening
Residents who lost too much weight
7%2.5%Improving
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
21.3%0%Improving
Residents whose ability to walk got worse
5.8%1.7%Improving
Long-stay residents on antianxiety or sleep medication
14.1%16%Worsening
Short-stay residents newly given an antipsychotic
0%3%Worsening
Residents with a long-term catheter
0%0%No change
Residents with new or worsening incontinence
19.7%14%Improving
Residents with depressive symptoms
5.2%34.2%Worsening
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—92.9%—
Long-stay residents given the pneumonia vaccine
80.7%93.1%Improving
Short-stay residents given the seasonal flu vaccine
—38.2%—
Short-stay residents given the pneumonia vaccine
45%81.9%Improving
What the inspectors found
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited February 2023 — widespread issue, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: F
The home failed to ensure meals and menus were planned, updated, and followed to meet residents’ nutritional needs. Cited March 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 803 — 42 CFR §483.60 — S/S: E
The nursing home failed to develop and follow policies to make sure residents received flu and pneumonia vaccinations. Cited March 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 883 — 42 CFR §483.80 — S/S: E
The home failed to provide required infection prevention training with clear written standards, policies, and procedures. Cited March 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 945 — 42 CFR §483.95 — S/S: E
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- PENALTY
A federal fine of $3,595 was recorded.
- INSPECTION
Health inspection found 13 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
Penalties & enforcement
On record with Medicare: 1 fine · $3,595 in total fines.
- $3,595
Federal fine
Mar 7, 2025
Operator & ownership
Recent ownership change · Dec 27, 2021
Now operated by Complete Care at Milford Manor LLC, previously 69 Maple Ave INC.
- Ownership
- For profit - Corporation
- Chain
- Part of COMPLETE CARE · 85 homes · 3.1 stars avg
- Occupancy
- 111.7 residents on an average day (93% of 120 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 37 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.