Nursing home report
Registered name: Complete Care at Maple Grove LLC
Madison, WI · Medicare-certified · 184 beds
SSM Health St. Mary's Care Center in Madison has a 1 out of 5 overall rating, with a 1-star health inspection rating despite 4-star staffing and quality measures. It has had $120,400 in fines in the last 24 months, including a recent federal penalty; reported nurse staffing is 4.97 hours per resident per day versus the 4.1-hour federal benchmark.
Health inspections
Staffing
4.9683 hrs/resident/day
Quality measures
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 4.9683.
Hours per resident per day.
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
Residents with a fall causing major injury
Residents with pressure ulcers (bedsores)
Residents with a urinary tract infection
Residents who lost too much weight
Residents who were physically restrained
Residents needing more help with daily activities
Residents whose ability to walk got worse
Long-stay residents on antianxiety or sleep medication
Short-stay residents newly given an antipsychotic
Residents with a long-term catheter
Residents with new or worsening incontinence
Residents with depressive symptoms
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
Long-stay residents given the pneumonia vaccine
Short-stay residents given the seasonal flu vaccine
Short-stay residents given the pneumonia vaccine
The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited September 2024 — isolated incident, immediate jeopardy to residents.
F-Tag 689 — 42 CFR §483.25(d) — S/S: J
The nursing home failed to provide proper pressure ulcer care and failed to prevent new pressure sores from developing. Cited February 2023 — isolated incident, actual harm.
F-Tag 686 — 42 CFR §483.25(b) — S/S: G
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited July 2026 — widespread issue, potential for harm.
F-Tag 812 — 42 CFR §483.60(i) — S/S: F
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited May 2024 — widespread issue, potential for harm.
F-Tag 880 — 42 CFR §483.80(a) — S/S: F
The home failed to properly dispose of garbage and other waste. Cited February 2023 — widespread issue, potential for harm.
F-Tag 814 — 42 CFR §483.60 — S/S: F
Reported nurse staffing met or exceeded the federal recommendation.
Health inspection found 11 health deficiencies.
Health inspection found 1 health deficiency.
Reported nurse staffing met or exceeded the federal recommendation.
Health inspection found 1 health deficiency.
A federal payment denial was recorded.
A federal fine of $58,354 was recorded.
Health inspection found 13 health deficiencies.
A federal fine of $34,356 was recorded.
Health inspection found 3 health deficiencies.
A federal payment denial was recorded.
A federal fine of $12,048 was recorded.
A federal fine of $15,642 was recorded.
On record with Medicare: 6 fines · $153,657 in total fines · 3 payment denials.
Medicare/Medicaid payment denial
May 5, 2025
Federal fine
May 5, 2025
Federal fine
Mar 28, 2025
Medicare/Medicaid payment denial
Oct 21, 2024
Federal fine
Oct 21, 2024
Federal fine
Sep 12, 2024
Medicare/Medicaid payment denial
Dec 4, 2023
Federal fine
Dec 4, 2023
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.
