The nursing home failed to protect residents from abuse and neglect by others. Cited September 2023 — isolated incident, immediate jeopardy to residents.
View the original federal record
F-Tag 600 — 42 CFR §483.12 — S/S: J
Nursing home report
Complete Care at Manitowoc LLC
Manitowoc, WI · Medicare-certified · 150 beds
In good standing
For-profitChain member
3 of 5 overall
Complete Care at Manitowoc LLC has a 3-star overall rating, with 3 stars for health inspections and quality measures and 4 stars for staffing. It has no fines in the last 24 months, and its reported nurse staffing of 4.11 hours per resident per day is essentially at the federal benchmark of 4.1.
Facility ratings
Health inspections
Staffing
4.1069 hrs/resident/day
Quality measures
Last inspection: October 1, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 4.1069.
Staffing detail
- Registered nurses
- 0.87
- Licensed practical nurses
- 0.74
- Nurse aides
- 2.50
- Weekend nursing
- 3.68
Hours per resident per day.
Total staff turnover: 34%
Registered nurse turnover: 40%
Resident outcomes
How often residents experience these outcomes, with the direction over the past year.
Long-stay residents on antipsychotic medication
19.1%Improving
Residents with a fall causing major injury
4.4%Worsening
Residents with pressure ulcers (bedsores)
3.9%Worsening
Residents with a urinary tract infection
2%Improving
Residents who lost too much weight
3.5%Worsening
Residents who were physically restrained
0%Steady
Residents needing more help with daily activities
11.4%Improving
Residents whose ability to walk got worse
16.1%Improving
Show all measures
Long-stay residents on antianxiety or sleep medication
15.9%Improving
Short-stay residents newly given an antipsychotic
1.8%Worsening
Residents with a long-term catheter
0.5%Steady
Residents with new or worsening incontinence
34.6%Improving
Residents with depressive symptoms
7.4%Worsening
Long-stay residents given the seasonal flu vaccine
99.1%Steady
Long-stay residents given the pneumonia vaccine
99%Steady
Short-stay residents given the seasonal flu vaccine
94.2%Steady
Short-stay residents given the pneumonia vaccine
94.2%Worsening
What the inspectors found
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited July 2024 — limited pattern, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: E
The home failed to provide enough food and fluids to keep residents healthy. Cited October 2025 — isolated incident, potential for harm.
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F-Tag 692 — 42 CFR §483.25(g) — S/S: D
The home failed to make sure feeding tubes were used only when medically needed and that residents with feeding tubes received proper care. Cited October 2025 — isolated incident, potential for harm.
View the original federal record
F-Tag 693 — 42 CFR §483.25 — S/S: D
The home failed to safeguard residents’ private information and keep each resident’s medical records properly maintained. Cited July 2025 — isolated incident, potential for harm.
View the original federal record
F-Tag 842 — 42 CFR §483.70 — S/S: D
Recent history
- STAFFING
Reported nurse staffing met or exceeded the federal recommendation.
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 3 health deficiencies.
See what inspectors found
Penalties & enforcement
On record with Medicare: 1 fine · $76,944 in total fines.
- $76,944
Federal fine
Sep 27, 2023
Operator & ownership
- Ownership
- For profit - Limited Liability company
- Chain
- Part of COMPLETE CARE · 85 homes · 3.2 stars avg
- Occupancy
- 105.7 residents on an average day (70% of 150 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 36 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.