The nursing home failed to ensure residents were free from significant medication errors. Cited February 2025 — isolated incident, immediate jeopardy to residents.
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F-Tag 760 — 42 CFR §483.45(f)(2) — S/S: J
Nursing home report
Complete Care at Heritage
Registered name: Complete Care at Heritage LLC
DUNDALK, MD · Medicare-certified · 177 beds
Needs attention
Abuse citationFor-profitChain member
Data as of September 1, 2026
2 of 5 overall
Complete Care at Heritage in Dundalk, MD has an overall rating of 2 out of 5 stars, with a 1-star health inspection rating and 2-star staffing rating despite a 5-star quality measures score. Reported nurse staffing is 3.44 hours per resident per day, below the federal benchmark of 4.1, and the facility had $60,132 in fines over the last 24 months plus a recent abuse citation.
Facility ratings
Health inspections
Staffing
3.4447 hrs/resident/day
Quality measures
Last inspection: July 6, 2026Penalties, last 24 months: $60,132recent abuse citation
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.4447.
Staffing detail
- Registered nurses
- 0.70
- Licensed practical nurses
- 0.92
- Nurse aides
- 1.82
- Weekend nursing
- 3.05
Hours per resident per day.
Total staff turnover: 59%
Registered nurse turnover: 80%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
12.3%4.4%Improving
Residents with a fall causing major injury
0%4%Worsening
Residents with pressure ulcers (bedsores)
5%4.9%No change
Residents with a urinary tract infection
0.8%0.8%No change
Residents who lost too much weight
9.8%4.7%Improving
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
22.6%10.1%Improving
Residents whose ability to walk got worse
13%23.2%Worsening
Long-stay residents on antianxiety or sleep medication
17.4%16.2%Improving
Short-stay residents newly given an antipsychotic
0%2.1%Worsening
Residents with a long-term catheter
1.2%0.5%Improving
Residents with new or worsening incontinence
33.6%39.9%Worsening
Residents with depressive symptoms
20.7%20.9%No change
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—100%—
Long-stay residents given the pneumonia vaccine
97.5%100%Improving
Short-stay residents given the seasonal flu vaccine
—63.3%—
Short-stay residents given the pneumonia vaccine
46%69.2%Improving
What the inspectors found
The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited August 2023 — isolated incident, immediate jeopardy to residents.
View the original federal record
F-Tag 689 — 42 CFR §483.25(d) — S/S: J
The nursing home failed to protect residents from abuse and neglect by others. Cited August 2023 — isolated incident, actual harm.
View the original federal record
F-Tag 600 — 42 CFR §483.12 — S/S: G
The nursing home failed to make sure each resident got an accurate assessment of their needs and condition. Cited February 2026 — limited pattern, potential for harm.
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F-Tag 641 — 42 CFR §483.20(g) — S/S: E
The home failed to provide safe and appropriate breathing care when a resident needed it. Cited September 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 695 — 42 CFR §483.25(i) — S/S: E
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 5 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 22 health deficiencies.
See what inspectors found
- PENALTY
A federal fine of $60,132 was recorded.
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
Penalties & enforcement
On record with Medicare: 1 fine · $60,132 in total fines.
- $60,132
Federal fine
Feb 26, 2025
Operator & ownership
Recent ownership change · May 1, 2021
Now operated by Complete Care at Heritage LLC, previously Heritage Center.
- Ownership
- For profit - Corporation
- Chain
- Part of COMPLETE CARE · 85 homes · 3.2 stars avg
- Occupancy
- 145.3 residents on an average day (82% of 177 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 44 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.