The nursing home failed to ensure residents were free from significant medication errors. Cited February 2025 — isolated incident, immediate jeopardy to residents.
View the original federal record
F-Tag 760 — 42 CFR §483.45(f)(2) — S/S: J
Nursing home report
COMPLETE CARE AT HERITAGE LLC
DUNDALK, MD · Medicare-certified · 177 beds
Needs attention
Abuse citationFor-profitChain member
2 of 5 overall
Complete Care at Heritage LLC (Dundalk, MD) has a 2-star overall rating, with a 1-star health inspection rating and 2-star staffing rating, despite 5-star quality measures. It reports nurse staffing below the federal benchmark (3.33 vs. 4.1 hours per resident per day), $60,132 in fines in the last 24 months, and a recent abuse citation.
Facility ratings
Health inspections
Staffing
3.3344 hrs/resident/day
Quality measures
Last inspection: February 25, 2026Penalties, last 24 months: $60,132recent abuse citation
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.3344.
Staffing detail
- Registered nurses
- 0.69
- Licensed practical nurses
- 0.82
- Nurse aides
- 1.83
- Weekend nursing
- 2.96
Hours per resident per day.
Total staff turnover: 60%
Registered nurse turnover: 68%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
11.4%4.9%Improving
Residents with a fall causing major injury
0.8%2.4%Worsening
Residents with pressure ulcers (bedsores)
5%4.1%Improving
Residents with a urinary tract infection
1.7%0%Improving
Residents who lost too much weight
13.4%3.6%Improving
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
30.4%4.8%Improving
Residents whose ability to walk got worse
35.9%19%Improving
Long-stay residents on antianxiety or sleep medication
15.6%13.3%Improving
Short-stay residents newly given an antipsychotic
0.9%0.9%No change
Residents with a long-term catheter
1.6%1.2%No change
Residents with new or worsening incontinence
23%20.3%Improving
Residents with depressive symptoms
20.7%29.8%Worsening
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—100%—
Long-stay residents given the pneumonia vaccine
100%99.2%Worsening
Short-stay residents given the seasonal flu vaccine
—63.3%—
Short-stay residents given the pneumonia vaccine
54.7%74.4%Improving
What the inspectors found
The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited August 2023 — isolated incident, immediate jeopardy to residents.
View the original federal record
F-Tag 689 — 42 CFR §483.25(d) — S/S: J
The nursing home failed to protect residents from abuse and neglect by others. Cited August 2023 — isolated incident, actual harm.
View the original federal record
F-Tag 600 — 42 CFR §483.12 — S/S: G
The nursing home failed to make sure each resident got an accurate assessment of their needs and condition. Cited February 2026 — limited pattern, potential for harm.
View the original federal record
F-Tag 641 — 42 CFR §483.20(g) — S/S: E
The home failed to provide safe and appropriate breathing care when a resident needed it. Cited September 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 695 — 42 CFR §483.25(i) — S/S: E
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 5 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 22 health deficiencies.
See what inspectors found
- PENALTY
A federal fine of $60,132 was recorded.
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
Penalties & enforcement
On record with Medicare: 2 fines · $129,919 in total fines.
- $60,132
Federal fine
Feb 26, 2025
- $69,787
Federal fine
Aug 22, 2023
Operator & ownership
- Ownership
- For profit - Corporation
- Chain
- Part of COMPLETE CARE · 85 homes · 3.2 stars avg
- Occupancy
- 147.3 residents on an average day (83% of 177 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 44 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.