The nursing home failed to provide proper pressure ulcer care and failed to prevent new pressure sores from developing. Cited March 2024 — isolated incident, actual harm.
View the original federal record
F-Tag 686 — 42 CFR §483.25(b) — S/S: G
Nursing home report
Complete Care at Hales Corners
Hales Corners, WI · Medicare-certified · 62 beds
In good standing
For-profitChain member
Data as of July 1, 2026
3 of 5 overall
Complete Care at Hales Corners has a 3-out-of-5 overall rating, with 3-star scores for health inspections, staffing, and quality measures. It reported 4.64 nurse staffing hours per resident per day versus the 4.1 federal benchmark, had $0 in fines over the last 24 months, and recent inspection citations included pressure ulcer care, menu/nutrition requirements, and COVID-19 testing.
Facility ratings
Health inspections
Staffing
4.6422 hrs/resident/day
Quality measures
Last inspection: February 19, 2026Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 4.6422.
Staffing detail
- Registered nurses
- 0.87
- Licensed practical nurses
- 1.04
- Nurse aides
- 2.73
- Weekend nursing
- 4.29
Hours per resident per day.
Total staff turnover: 65%
Registered nurse turnover: 61%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
0%0%No change
Residents with a fall causing major injury
5.9%2.8%Improving
Residents with pressure ulcers (bedsores)
12.4%1.4%Improving
Residents with a urinary tract infection
6.1%0%Improving
Residents who lost too much weight
3.8%18.2%Worsening
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
13%9.1%Improving
Residents whose ability to walk got worse
—17%—
Long-stay residents on antianxiety or sleep medication
11.1%12.5%Worsening
Short-stay residents newly given an antipsychotic
0%0%No change
Residents with a long-term catheter
0%0%No change
Residents with new or worsening incontinence
31.8%39.6%Worsening
Residents with depressive symptoms
0%14.3%Worsening
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—100%—
Long-stay residents given the pneumonia vaccine
100%94.4%Worsening
Short-stay residents given the seasonal flu vaccine
—92.2%—
Short-stay residents given the pneumonia vaccine
100%84.9%Worsening
What the inspectors found
The home failed to ensure meals and menus were planned, updated, and followed to meet residents’ nutritional needs. Cited January 2023 — widespread issue, potential for harm.
View the original federal record
F-Tag 803 — 42 CFR §483.60 — S/S: F
The nursing home failed to make sure residents and staff were tested for COVID-19. Cited January 2023 — widespread issue, potential for harm.
View the original federal record
F-Tag 886 — 42 CFR §483.80 — S/S: F
The home failed to ensure residents were treated with dignity and could make their own choices and communicate freely. Cited February 2026 — isolated incident, potential for harm.
View the original federal record
F-Tag 550 — 42 CFR §483.10(a) — S/S: D
The home failed to respond appropriately to all reported abuse or neglect concerns. Cited February 2026 — isolated incident, potential for harm.
View the original federal record
F-Tag 610 — 42 CFR §483.12 — S/S: D
Recent history
- STAFFING
Reported nurse staffing met or exceeded the federal recommendation.
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 3 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 6 health deficiencies.
See what inspectors found
Penalties & enforcement
On record with Medicare: 1 fine · $17,934 in total fines.
- $17,934
Federal fine
Mar 27, 2024
Operator & ownership
Recent ownership change · May 28, 2025
Now operated by Complete Care at Hales Corners, previously Hales Corners Care Center.
- Ownership
- For profit - Corporation
- Chain
- Part of COMPLETE CARE · 85 homes · 3.1 stars avg
- Occupancy
- 55.6 residents on an average day (90% of 62 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 30 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.