The nursing home failed to provide proper pressure ulcer care and failed to prevent new pressure sores from developing. Cited March 2024 — isolated incident, actual harm.
View the original federal record
F-Tag 686 — 42 CFR §483.25(b) — S/S: G
Nursing home report
Complete Care at Hales Corners
Hales Corners, WI · Medicare-certified · 62 beds
In good standing
For-profitChain member
3 of 5 overall
Complete Care at Hales Corners has a 3-star overall rating, with 3 stars for health inspections and quality measures and 4 stars for staffing. Staffing is above the federal benchmark (4.53 vs. 4.1 hours per resident per day), and there were no fines in the last 24 months; recent inspection citations included pressure ulcer care, nutrition/menu requirements, and COVID-19 testing.
Facility ratings
Health inspections
Staffing
4.5316 hrs/resident/day
Quality measures
Last inspection: February 19, 2026Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 4.5316.
Staffing detail
- Registered nurses
- 1.09
- Licensed practical nurses
- 0.85
- Nurse aides
- 2.60
- Weekend nursing
- 4.08
Hours per resident per day.
Total staff turnover: 71%
Registered nurse turnover: 50%
Resident outcomes
How often residents experience these outcomes, with the direction over the past year.
Long-stay residents on antipsychotic medication
0%Steady
Residents with a fall causing major injury
3.4%Improving
Residents with pressure ulcers (bedsores)
6.6%Improving
Residents with a urinary tract infection
2.9%Worsening
Residents who lost too much weight
8%Improving
Residents who were physically restrained
0%Steady
Residents needing more help with daily activities
12%Improving
Residents whose ability to walk got worse
20.5%Steady
Show all measures
Long-stay residents on antianxiety or sleep medication
7.7%Worsening
Short-stay residents newly given an antipsychotic
0.3%Improving
Residents with a long-term catheter
1.8%Improving
Residents with new or worsening incontinence
28.3%Improving
Residents with depressive symptoms
6.1%Worsening
Long-stay residents given the seasonal flu vaccine
100%Steady
Long-stay residents given the pneumonia vaccine
95.9%Worsening
Short-stay residents given the seasonal flu vaccine
92.2%Steady
Short-stay residents given the pneumonia vaccine
90.9%Worsening
What the inspectors found
The home failed to ensure meals and menus were planned, updated, and followed to meet residents’ nutritional needs. Cited January 2023 — widespread issue, potential for harm.
View the original federal record
F-Tag 803 — 42 CFR §483.60 — S/S: F
The nursing home failed to make sure residents and staff were tested for COVID-19. Cited January 2023 — widespread issue, potential for harm.
View the original federal record
F-Tag 886 — 42 CFR §483.80 — S/S: F
The home failed to ensure residents were treated with dignity and could make their own choices and communicate freely. Cited February 2026 — isolated incident, potential for harm.
View the original federal record
F-Tag 550 — 42 CFR §483.10(a) — S/S: D
The home failed to respond appropriately to all reported abuse or neglect concerns. Cited February 2026 — isolated incident, potential for harm.
View the original federal record
F-Tag 610 — 42 CFR §483.12 — S/S: D
Recent history
- STAFFING
Reported nurse staffing met or exceeded the federal recommendation.
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 3 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 6 health deficiencies.
See what inspectors found
Penalties & enforcement
On record with Medicare: 1 fine · $17,934 in total fines.
- $17,934
Federal fine
Mar 27, 2024
Operator & ownership
- Ownership
- For profit - Corporation
- Chain
- Part of COMPLETE CARE · 85 homes · 3.2 stars avg
- Occupancy
- 55.8 residents on an average day (90% of 62 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 30 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.