Nursing home report
HAGERSTOWN, MD · Medicare-certified · 60 beds
COMPLETE CARE AT HAGERSTOWN has an overall rating of 1 out of 5 stars, with a 1-star health inspection rating and 2-star staffing rating, though quality measures are rated 4 stars. It has a recent federal penalty, $43,352 in fines over the last 24 months, and reported nurse staffing is 3.92 hours per resident per day, below the 4.1-hour federal benchmark.
Health inspections
Staffing
3.9212 hrs/resident/day
Quality measures
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.9212.
Hours per resident per day.
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
Residents with a fall causing major injury
Residents with pressure ulcers (bedsores)
Residents with a urinary tract infection
Residents who lost too much weight
Residents who were physically restrained
Residents needing more help with daily activities
Residents whose ability to walk got worse
Long-stay residents on antianxiety or sleep medication
Short-stay residents newly given an antipsychotic
Residents with a long-term catheter
Residents with new or worsening incontinence
Residents with depressive symptoms
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
Long-stay residents given the pneumonia vaccine
Short-stay residents given the seasonal flu vaccine
Short-stay residents given the pneumonia vaccine
The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited January 2026 — isolated incident, immediate jeopardy to residents.
F-Tag 689 — 42 CFR §483.25(d) — S/S: J
The nursing home failed to provide proper pressure ulcer care and failed to prevent new pressure sores from developing. Cited January 2025 — isolated incident, actual harm.
F-Tag 686 — 42 CFR §483.25(b) — S/S: G
The home failed to properly watch nurse aides' work and provide regular training. Cited January 2026 — widespread issue, potential for harm.
F-Tag 730 — 42 CFR §483.35(e)(7) — S/S: F
The nursing home failed to make sure a required professional service was provided when it did not have a qualified staff member to do it. Cited January 2026 — widespread issue, potential for harm.
F-Tag 840 — 42 CFR §483.70 — S/S: F
The home failed to provide and maintain effective training for its staff, including both new and existing employees. Cited January 2026 — widespread issue, potential for harm.
F-Tag 940 — 42 CFR §483.95 — S/S: F
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
Reported nurse staffing met or exceeded the federal recommendation.
Health inspection found 3 health deficiencies.
A federal fine of $14,082 was recorded.
Reported nurse staffing met or exceeded the federal recommendation.
A federal fine of $21,665 was recorded.
Health inspection found 17 health deficiencies.
Health inspection found 3 health deficiencies.
Health inspection found 28 health deficiencies.
A federal fine of $29,270 was recorded.
On record with Medicare: 2 fines · $43,352 in total fines.
Federal fine
Jan 29, 2026
Federal fine
Jan 9, 2025
Now operated by Complete Care at Hagerstown LLC, previously Wye Oak Healthcare of Hagerstown, LLC.
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.
