Nursing home report
GLENDALE, WI · Medicare-certified · 94 beds
Complete Care at Glendale West has a 3-star overall rating, with a 2-star health inspection rating and 3-star staffing rating, but 5-star quality measures. Reported nurse staffing is slightly above the federal benchmark (4.21 vs. 4.1 hours per resident per day), with no fines in the last 24 months; recent inspection citations included pressure ulcer care, accident hazards/supervision, and resident rights.
Health inspections
Staffing
4.2052 hrs/resident/day
Quality measures
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 4.2052.
Hours per resident per day.
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
Residents with a fall causing major injury
Residents with pressure ulcers (bedsores)
Residents with a urinary tract infection
Residents who lost too much weight
Residents who were physically restrained
Residents needing more help with daily activities
Residents whose ability to walk got worse
Long-stay residents on antianxiety or sleep medication
Short-stay residents newly given an antipsychotic
Residents with a long-term catheter
Residents with new or worsening incontinence
Residents with depressive symptoms
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
Long-stay residents given the pneumonia vaccine
Short-stay residents given the seasonal flu vaccine
Short-stay residents given the pneumonia vaccine
The nursing home failed to provide proper pressure ulcer care and failed to prevent new pressure sores from developing. Cited October 2022 — isolated incident, immediate jeopardy to residents.
F-Tag 686 — 42 CFR §483.25(b) — S/S: J
The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited November 2023 — isolated incident, actual harm.
F-Tag 689 — 42 CFR §483.25(d) — S/S: G
The home failed to ensure residents were treated with dignity and could make their own choices and communicate freely. Cited May 2025 — limited pattern, potential for harm.
F-Tag 550 — 42 CFR §483.10(a) — S/S: E
The nursing home failed to give residents clear notice of their rights, rules, services, and charges. Cited May 2025 — limited pattern, potential for harm.
F-Tag 572 — 42 CFR §483.10 — S/S: E
The home failed to create and carry out a timely plan to meet a new resident’s most immediate needs after admission. Cited May 2025 — limited pattern, potential for harm.
F-Tag 655 — 42 CFR §483.21 — S/S: E
Reported nurse staffing met or exceeded the federal recommendation.
Health inspection found 4 health deficiencies.
Health inspection found 13 health deficiencies.
Health inspection found 2 health deficiencies.
On record with Medicare: 1 fine · $11,180 in total fines.
Federal fine
Nov 29, 2023
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.
