The nursing home failed to keep essential equipment working safely. Cited November 2022 — widespread issue, potential for harm.
View the original federal record
F-Tag 908 — 42 CFR §483.90 — S/S: F
Nursing home report
Complete Care at Germantown
Germantown, WI · Medicare-certified · 121 beds
In good standing
For-profitChain member
Data as of July 1, 2026
4 of 5 overall
Complete Care at Germantown has a 4-star overall rating, with 4 stars for health inspections and quality measures but 2 stars for staffing. It reported 3.75 nurse hours per resident per day, below the 4.1 federal benchmark, had $0 in fines in the last 24 months, and recent inspection citations included equipment safety, food handling, and pharmaceutical services.
Facility ratings
Health inspections
Staffing
3.7459 hrs/resident/day
Quality measures
Last inspection: March 5, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.7459.
Staffing detail
- Registered nurses
- 0.90
- Licensed practical nurses
- 0.56
- Nurse aides
- 2.29
- Weekend nursing
- 3.26
Hours per resident per day.
Total staff turnover: 57%
Registered nurse turnover: 60%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
14.8%11.1%Improving
Residents with a fall causing major injury
0%2.5%Worsening
Residents with pressure ulcers (bedsores)
3.7%4.9%Worsening
Residents with a urinary tract infection
0%2.6%Worsening
Residents who lost too much weight
10%6.2%Improving
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
11.4%3.3%Improving
Residents whose ability to walk got worse
—3.7%—
Long-stay residents on antianxiety or sleep medication
5%9.1%Worsening
Short-stay residents newly given an antipsychotic
0%0%No change
Residents with a long-term catheter
0%3.9%Worsening
Residents with new or worsening incontinence
34.5%15.1%Improving
Residents with depressive symptoms
25%39.5%Worsening
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—100%—
Long-stay residents given the pneumonia vaccine
100%100%No change
Short-stay residents given the seasonal flu vaccine
—94.1%—
Short-stay residents given the pneumonia vaccine
98.6%84.4%Worsening
What the inspectors found
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited March 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: E
The home failed to provide pharmacy services and a licensed pharmacist needed to meet each resident’s medication needs. Cited January 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 755 — 42 CFR §483.45 — S/S: E
The nursing home failed to provide needed care and help with daily activities for residents who could not do them on their own. Cited January 2024 — limited pattern, potential for harm.
View the original federal record
F-Tag 677 — 42 CFR §483.24(a)(2) — S/S: E
The nursing home failed to keep medication mistakes below the allowed level. Cited November 2022 — limited pattern, potential for harm.
View the original federal record
F-Tag 759 — 42 CFR §483.45(f)(1) — S/S: E
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 4 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
Operator & ownership
Recent ownership change · Jun 1, 2022
Now operated by Complete Care at Germantown, previously Virginia Highlands Health & Rehabilitation Center.
- Ownership
- For profit - Limited Liability company
- Chain
- Part of COMPLETE CARE · 85 homes · 3.1 stars avg
- Occupancy
- 52.6 residents on an average day (43% of 121 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 26 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.