The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited March 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: E
Nursing home report
Complete Care at Germantown
Germantown, WI · Medicare-certified · 121 beds
In good standing
For-profitChain member
Data as of September 1, 2026
4 of 5 overall
Complete Care at Germantown has an overall rating of 4 out of 5 stars, with solid health inspection and quality ratings but a weaker staffing rating of 2 out of 5 stars. Reported nurse staffing is 3.75 hours per resident per day, below the federal benchmark of 4.1, and there were no fines in the last 24 months.
Facility ratings
Health inspections
Staffing
3.7459 hrs/resident/day
Quality measures
Last inspection: May 29, 2026Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.7459.
Staffing detail
- Registered nurses
- 0.90
- Licensed practical nurses
- 0.56
- Nurse aides
- 2.29
- Weekend nursing
- 3.26
Hours per resident per day.
Total staff turnover: 57%
Registered nurse turnover: 60%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
14.8%11.1%Improving
Residents with a fall causing major injury
0%2.5%Worsening
Residents with pressure ulcers (bedsores)
3.7%4.9%Worsening
Residents with a urinary tract infection
0%2.6%Worsening
Residents who lost too much weight
10%6.2%Improving
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
11.4%3.3%Improving
Residents whose ability to walk got worse
—3.7%—
Long-stay residents on antianxiety or sleep medication
5%9.1%Worsening
Short-stay residents newly given an antipsychotic
0%0%No change
Residents with a long-term catheter
0%3.9%Worsening
Residents with new or worsening incontinence
34.5%15.1%Improving
Residents with depressive symptoms
25%39.5%Worsening
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—100%—
Long-stay residents given the pneumonia vaccine
100%100%No change
Short-stay residents given the seasonal flu vaccine
—94.1%—
Short-stay residents given the pneumonia vaccine
98.6%84.4%Worsening
What the inspectors found
The home failed to provide pharmacy services and a licensed pharmacist needed to meet each resident’s medication needs. Cited January 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 755 — 42 CFR §483.45 — S/S: E
The nursing home failed to provide needed care and help with daily activities for residents who could not do them on their own. Cited January 2024 — limited pattern, potential for harm.
View the original federal record
F-Tag 677 — 42 CFR §483.24(a)(2) — S/S: E
The home failed to let the resident's representative exercise the resident's rights. Cited March 2025 — isolated incident, potential for harm.
View the original federal record
F-Tag 551 — 42 CFR §483.10 — S/S: D
The home failed to notify the resident and family in time before a transfer or discharge, including their right to appeal. Cited March 2025 — isolated incident, potential for harm.
View the original federal record
F-Tag 623 — 42 CFR §483.15 — S/S: D
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 4 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 2 health deficiencies.
See what inspectors found
Operator & ownership
Recent ownership change · Jun 1, 2022
Now operated by Complete Care at Germantown, previously Virginia Highlands Health & Rehabilitation Center.
- Ownership
- For profit - Corporation
- Chain
- Part of COMPLETE CARE · 85 homes · 3.2 stars avg
- Occupancy
- 52.6 residents on an average day (43% of 121 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 27 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.