Complete Care at Fox Hill (Vernon, CT) has an overall rating of 3 out of 5 stars. Its health inspection rating is 2 stars and staffing is 3 stars, with reported nurse staffing of 3.60 hours per resident per day below the federal benchmark of 4.1; quality measures are 5 stars, and there were no fines in the last 24 months.
Last inspection: November 26, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.5951.
Staffing detail
Registered nurses
0.56
Licensed practical nurses
1.17
Nurse aides
1.87
Weekend nursing
3.29
Hours per resident per day.
Total staff turnover: 31%
Registered nurse turnover: 53%
Resident outcomes
How often residents experience these outcomes, with the direction over the past year.
Long-stay residents on antipsychotic medication
8%Worsening
Residents with a fall causing major injury
3.6%Improving
Residents with pressure ulcers (bedsores)
2.7%Improving
Residents with a urinary tract infection
0.3%Worsening
Residents who lost too much weight
4.9%Worsening
Residents who were physically restrained
0%Steady
Residents needing more help with daily activities
22.5%Improving
Residents whose ability to walk got worse
26.8%Improving
Show all measures
Long-stay residents on antianxiety or sleep medication
20%Worsening
Short-stay residents newly given an antipsychotic
0.2%Worsening
Residents with a long-term catheter
1.4%Worsening
Residents with new or worsening incontinence
20.2%Worsening
Residents with depressive symptoms
53.9%Worsening
Long-stay residents given the seasonal flu vaccine
97.8%Steady
Long-stay residents given the pneumonia vaccine
82.8%Worsening
Short-stay residents given the seasonal flu vaccine
60%Steady
Short-stay residents given the pneumonia vaccine
41.5%Worsening
What the inspectors found
The home failed to ensure staff provided basic life support, including CPR, before emergency medical personnel arrived. Cited February 2024 — isolated incident, immediate jeopardy to residents.
View the original federal record
F-Tag 678 — 42 CFR §483.24(a)(3) — S/S: J
The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited July 2023 — isolated incident, actual harm.
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F-Tag 689 — 42 CFR §483.25(d) — S/S: G
The nursing home failed to develop and carry out a complete care plan that met each resident’s needs with clear steps and timelines. Cited April 2025 — limited pattern, potential for harm.
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F-Tag 656 — 42 CFR §483.21(b)(1) — S/S: E
The home failed to ensure residents were treated with dignity and could make their own choices and communicate freely. Cited May 2024 — limited pattern, potential for harm.
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F-Tag 550 — 42 CFR §483.10(a) — S/S: E
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited May 2024 — limited pattern, potential for harm.
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F-Tag 812 — 42 CFR §483.60(i) — S/S: E
Recent history
STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
INSPECTION
Health inspection found 1 health deficiency.
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INSPECTION
Health inspection found 2 health deficiencies.
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INSPECTION
Health inspection found 1 health deficiency.
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Penalties & enforcement
On record with Medicare: 2 fines · $25,449 in total fines.
Federal fine
Feb 29, 2024
$16,801
Federal fine
Jul 12, 2023
$8,648
Operator & ownership
Ownership
For profit - Corporation
Chain
Part of COMPLETE CARE · 85 homes · 3.2 stars avg
Occupancy
104.7 residents on an average day (87% of 120 beds)
Resident voice
Resident & family councils
Medicare history
Certified for 59 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.