The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited September 2024 — isolated incident, actual harm.
View the original federal record
F-Tag 684 — 42 CFR §483.25 — S/S: G
Nursing home report
Sentara Nursing Center-Windermere
Registered name: COLONIAL HEALTH & REHAB CENTER, LLC
VIRGINIA BEACH, VA · Medicare-certified · 90 beds
Needs attention
For-profitChain member
Data as of July 1, 2026
1 of 5 overall
Sentara Nursing Center-Windermere has an overall rating of 1 out of 5 stars, with a 1-star health inspection rating and 2-star staffing rating, despite a 4-star quality measures rating. It also had $78,455 in fines in the last 24 months, a recent federal penalty flag, and reported nurse staffing of 3.52 hours per resident per day versus the 4.1-hour federal benchmark.
Facility ratings
Health inspections
Staffing
3.5153 hrs/resident/day
Quality measures
Last inspection: September 18, 2024Penalties, last 24 months: $78,455recent federal penalty
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.5153.
Staffing detail
- Registered nurses
- 0.76
- Licensed practical nurses
- 0.94
- Nurse aides
- 1.82
- Weekend nursing
- 2.81
Hours per resident per day.
Total staff turnover: 67%
Registered nurse turnover: 58%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
10.3%18.4%Worsening
Residents with a fall causing major injury
4.6%3.1%Improving
Residents with pressure ulcers (bedsores)
5.9%4.1%Improving
Residents with a urinary tract infection
0%0%No change
Residents who lost too much weight
7.4%5.5%Improving
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
8%7.8%No change
Residents whose ability to walk got worse
—15.5%—
Long-stay residents on antianxiety or sleep medication
14.8%21.1%Worsening
Short-stay residents newly given an antipsychotic
2.4%0%Improving
Residents with a long-term catheter
3.2%0%Improving
Residents with new or worsening incontinence
10.3%8.9%Improving
Residents with depressive symptoms
18.2%9.5%Improving
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—89.3%—
Long-stay residents given the pneumonia vaccine
80%95.3%Improving
Short-stay residents given the seasonal flu vaccine
—30.5%—
Short-stay residents given the pneumonia vaccine
28%48.4%Improving
What the inspectors found
The home failed to provide safe, appropriate pain management for a resident who needed it. Cited September 2024 — isolated incident, actual harm.
View the original federal record
F-Tag 697 — 42 CFR §483.25(k) — S/S: G
The nursing home failed to get a doctor’s admission order and make sure the resident was under a doctor’s care. Cited September 2024 — isolated incident, actual harm.
View the original federal record
F-Tag 710 — 42 CFR §483.30 — S/S: G
The nursing home failed to provide proper pressure ulcer care and failed to prevent new pressure sores from developing. Cited July 2021 — isolated incident, actual harm.
View the original federal record
F-Tag 686 — 42 CFR §483.25(b) — S/S: G
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited September 2024 — widespread issue, potential for harm.
View the original federal record
F-Tag 880 — 42 CFR §483.80(a) — S/S: F
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- PENALTY
A federal fine of $78,455 was recorded.
- INSPECTION
Health inspection found 29 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 15 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 17 health deficiencies.
See what inspectors found
Penalties & enforcement
On record with Medicare: 1 fine · $78,455 in total fines.
- $78,455
Federal fine
Sep 18, 2024
Operator & ownership
Recent ownership change · Nov 1, 2020
Now operated by Colonial Health & Rehab Center, previously Sentara Nursing Center-windermer.
- Ownership
- For profit - Corporation
- Chain
- Part of SABER HEALTHCARE GROUP · 127 homes · 2.9 stars avg
- Occupancy
- 79.3 residents on an average day (88% of 90 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 19 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.