The nursing home failed to ensure a qualified person was assigned to oversee infection prevention and control. Cited January 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 882 — 42 CFR §483.80 — S/S: E
Nursing home report
West River Rehab Center
Registered name: CIVITA CARE CENTER AT WEST RIVER
MILFORD, CT · Medicare-certified · 120 beds
In good standing
For-profitChain member
Data as of July 1, 2026
4 of 5 overall
West River Rehab Center in Milford, CT has an overall 4-star rating, with strong quality measures (5 stars), average health inspection and staffing ratings (3 stars each), and no fines in the last 24 months. Reported nurse staffing is 3.61 hours per resident per day, below the federal benchmark of 4.1, and recent inspection citations included infection prevention, COVID-19 vaccination documentation, and nurse aide training.
Facility ratings
Health inspections
Staffing
3.6122 hrs/resident/day
Quality measures
Last inspection: January 29, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.6122.
Staffing detail
- Registered nurses
- 0.71
- Licensed practical nurses
- 0.99
- Nurse aides
- 1.91
- Weekend nursing
- 3.13
Hours per resident per day.
Total staff turnover: 31%
Registered nurse turnover: 43%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
19.7%16.9%Improving
Residents with a fall causing major injury
0%2.2%Worsening
Residents with pressure ulcers (bedsores)
3.6%9.5%Worsening
Residents with a urinary tract infection
3.5%1.1%Improving
Residents who lost too much weight
7.5%6.5%Improving
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
12%9.6%Improving
Residents whose ability to walk got worse
14.1%17.4%Worsening
Long-stay residents on antianxiety or sleep medication
14.6%15.2%Worsening
Short-stay residents newly given an antipsychotic
1%2.3%Worsening
Residents with a long-term catheter
0%0.6%Worsening
Residents with new or worsening incontinence
19.6%14.3%Improving
Residents with depressive symptoms
3.7%70.6%Worsening
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—99.1%—
Long-stay residents given the pneumonia vaccine
51.7%90.1%Improving
Short-stay residents given the seasonal flu vaccine
—71.5%—
Short-stay residents given the pneumonia vaccine
68.4%84.1%Improving
What the inspectors found
The home failed to educate residents and staff about COVID-19 vaccination, offer the vaccine to eligible people, and properly record vaccination status. Cited January 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 887 — 42 CFR §483.80 — S/S: E
The home failed to properly watch nurse aides' work and provide regular training. Cited January 2023 — limited pattern, potential for harm.
View the original federal record
F-Tag 730 — 42 CFR §483.35(e)(7) — S/S: E
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited January 2023 — limited pattern, potential for harm.
View the original federal record
F-Tag 880 — 42 CFR §483.80(a) — S/S: E
The nursing home failed to develop and follow policies to make sure residents received flu and pneumonia vaccinations. Cited January 2023 — limited pattern, potential for harm.
View the original federal record
F-Tag 883 — 42 CFR §483.80 — S/S: E
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 12 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 7 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 7 health deficiencies.
See what inspectors found
Operator & ownership
- Ownership
- For profit - Limited Liability company
- Chain
- Part of CIVITA CARE CENTERS · 6 homes · 2.2 stars avg
- Occupancy
- 111.5 residents on an average day (93% of 120 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 34 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.