The nursing home failed to update each resident’s assessment at least every three months. Cited September 2022 — widespread issue, potential for harm.
View the original federal record
F-Tag 638 — 42 CFR §483.20 — S/S: F
Nursing home report
Chestnut Hill Health and Rehabilitation Center LLC
EAST LONGMEADOW, MA · Medicare-certified · 135 beds
In good standing
For-profitChain member
3 of 5 overall
Chestnut Hill Health and Rehabilitation Center LLC has a 3 out of 5 star overall rating, with 3-star scores for health inspections, staffing, and quality measures. It reports 3.75 nurse staffing hours per resident per day versus the 4.1 federal benchmark, with $0 in fines in the last 24 months.
Facility ratings
Health inspections
Staffing
3.7489 hrs/resident/day
Quality measures
Last inspection: May 28, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.7489.
Staffing detail
- Registered nurses
- 0.40
- Licensed practical nurses
- 1.20
- Nurse aides
- 2.15
- Weekend nursing
- 3.33
Hours per resident per day.
Total staff turnover: 30%
Registered nurse turnover: 38%
Resident outcomes
How often residents experience these outcomes, with the direction over the past year.
Long-stay residents on antipsychotic medication
9.3%Worsening
Residents with a fall causing major injury
3.9%Improving
Residents with pressure ulcers (bedsores)
6.6%Improving
Residents with a urinary tract infection
0%Steady
Residents who lost too much weight
4.8%Improving
Residents who were physically restrained
0%Steady
Residents needing more help with daily activities
13.8%Improving
Residents whose ability to walk got worse
14%Improving
Show all measures
Long-stay residents on antianxiety or sleep medication
17.3%Worsening
Short-stay residents newly given an antipsychotic
2.1%Worsening
Residents with a long-term catheter
0.3%Improving
Residents with new or worsening incontinence
26.7%Improving
Residents with depressive symptoms
2.1%Worsening
Long-stay residents given the seasonal flu vaccine
98.1%Steady
Long-stay residents given the pneumonia vaccine
93.8%Improving
Short-stay residents given the seasonal flu vaccine
45.4%Steady
Short-stay residents given the pneumonia vaccine
48.9%Improving
What the inspectors found
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited May 2025 — limited pattern, potential for harm.
View the original federal record
F-Tag 812 — 42 CFR §483.60(i) — S/S: E
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited May 2025 — limited pattern, potential for harm.
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F-Tag 880 — 42 CFR §483.80(a) — S/S: E
The home failed to ensure nurses and nurse aides had the needed skills to care for each resident and support their well-being. Cited March 2024 — limited pattern, potential for harm.
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F-Tag 726 — 42 CFR §483.35 — S/S: E
The nursing home failed to fully assess a resident promptly on admission and then keep that assessment updated regularly. Cited September 2022 — limited pattern, potential for harm.
View the original federal record
F-Tag 636 — 42 CFR §483.20 — S/S: E
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 8 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
Penalties & enforcement
On record with Medicare: 1 payment denial.
- 31 days
Medicare/Medicaid payment denial
Mar 14, 2024
Operator & ownership
- Ownership
- For profit - Corporation
- Chain
- Part of VANTAGE CARE · 8 homes · 2.3 stars avg
- Occupancy
- 115.8 residents on an average day (86% of 135 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 38 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.