Charlwell House Health and Rehabilitation in Norwood, MA has a 1-star overall rating and is flagged for the lowest overall rating. It scores 2 stars on health inspections, 1 star on quality measures, 4 stars on staffing, has reported nurse staffing of 3.34 hours per resident per day versus the 4.1-hour federal benchmark, and had $0 in fines in the last 24 months.
Last inspection: May 30, 2025Penalties, last 24 months: $0lowest overall rating
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.3364.
Staffing detail
Registered nurses
0.71
Licensed practical nurses
0.68
Nurse aides
1.95
Weekend nursing
3.19
Hours per resident per day.
Total staff turnover: 29%
Registered nurse turnover: 50%
Resident outcomes
How often residents experience these outcomes, with the direction over the past year.
Long-stay residents on antipsychotic medication
13.5%Improving
Residents with a fall causing major injury
4.9%Worsening
Residents with pressure ulcers (bedsores)
5.5%Improving
Residents with a urinary tract infection
1.2%Steady
Residents who lost too much weight
3.9%Worsening
Residents who were physically restrained
0%Steady
Residents needing more help with daily activities
36.3%Worsening
Residents whose ability to walk got worse
30.4%Worsening
Show all measures
Long-stay residents on antianxiety or sleep medication
19.3%Worsening
Short-stay residents newly given an antipsychotic
1.7%Worsening
Residents with a long-term catheter
0.9%Improving
Residents with new or worsening incontinence
32%Worsening
Residents with depressive symptoms
3.8%Worsening
Long-stay residents given the seasonal flu vaccine
94%Steady
Long-stay residents given the pneumonia vaccine
88%Worsening
Short-stay residents given the seasonal flu vaccine
39.2%Steady
Short-stay residents given the pneumonia vaccine
44.5%Worsening
What the inspectors found
The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited September 2022 — widespread issue, immediate jeopardy to residents.
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F-Tag 880 — 42 CFR §483.80(a) — S/S: L
The home failed to run its operations effectively and efficiently using its available resources. Cited September 2022 — widespread issue, immediate jeopardy to residents.
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F-Tag 835 — 42 CFR §483.70 — S/S: L
The nursing home failed to make sure residents and staff were tested for COVID-19. Cited September 2022 — widespread issue, immediate jeopardy to residents.
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F-Tag 886 — 42 CFR §483.80 — S/S: L
The nursing home failed to provide proper pressure ulcer care and failed to prevent new pressure sores from developing. Cited September 2022 — isolated incident, actual harm.
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F-Tag 686 — 42 CFR §483.25(b) — S/S: G
The nursing home failed to make sure it had a pest control program to prevent or deal with mice, insects, and other pests. Cited September 2022 — widespread issue, potential for harm.
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F-Tag 925 — 42 CFR §483.90 — S/S: F
Recent history
STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
INSPECTION
Health inspection found 13 health deficiencies.
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INSPECTION
Health inspection found 1 health deficiency.
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INSPECTION
Health inspection found 8 health deficiencies.
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Operator & ownership
Ownership
For profit - Limited Liability company
Chain
Part of BEST CARE SERVICES · 10 homes · 2.1 stars avg
Occupancy
73.1 residents on an average day (59% of 124 beds)
Resident voice
Resident council
Medicare history
Certified for 54 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.