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Nursing home report

CHARLWELL HOUSE HEALTH AND REHABILITATION

NORWOOD, MA · Medicare-certified · 124 beds

Needs attention
For-profitChain member
1 of 5 overall

Charlwell House Health and Rehabilitation in Norwood, MA has a 1-star overall rating and is flagged for the lowest overall rating. It scores 2 stars on health inspections, 1 star on quality measures, 4 stars on staffing, has reported nurse staffing of 3.34 hours per resident per day versus the 4.1-hour federal benchmark, and had $0 in fines in the last 24 months.

Facility ratings

Health inspections

Staffing

3.3364 hrs/resident/day

Quality measures

Last inspection: May 30, 2025Penalties, last 24 months: $0lowest overall rating

Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.3364.

Staffing detail

Registered nurses
0.71
Licensed practical nurses
0.68
Nurse aides
1.95
Weekend nursing
3.19

Hours per resident per day.

Total staff turnover: 29%
Registered nurse turnover: 50%

Resident outcomes

How often residents experience these outcomes, with the direction over the past year.

Long-stay residents on antipsychotic medication

13.5%Improving

Residents with a fall causing major injury

4.9%Worsening

Residents with pressure ulcers (bedsores)

5.5%Improving

Residents with a urinary tract infection

1.2%Steady

Residents who lost too much weight

3.9%Worsening

Residents who were physically restrained

0%Steady

Residents needing more help with daily activities

36.3%Worsening

Residents whose ability to walk got worse

30.4%Worsening
Show all measures

Long-stay residents on antianxiety or sleep medication

19.3%Worsening

Short-stay residents newly given an antipsychotic

1.7%Worsening

Residents with a long-term catheter

0.9%Improving

Residents with new or worsening incontinence

32%Worsening

Residents with depressive symptoms

3.8%Worsening

Long-stay residents given the seasonal flu vaccine

94%Steady

Long-stay residents given the pneumonia vaccine

88%Worsening

Short-stay residents given the seasonal flu vaccine

39.2%Steady

Short-stay residents given the pneumonia vaccine

44.5%Worsening

What the inspectors found

The nursing home failed to provide and carry out an infection prevention and control program to help keep residents from getting or spreading infections. Cited September 2022 — widespread issue, immediate jeopardy to residents.

View the original federal record

F-Tag 880 — 42 CFR §483.80(a) — S/S: L

The home failed to run its operations effectively and efficiently using its available resources. Cited September 2022 — widespread issue, immediate jeopardy to residents.

View the original federal record

F-Tag 835 — 42 CFR §483.70 — S/S: L

The nursing home failed to make sure residents and staff were tested for COVID-19. Cited September 2022 — widespread issue, immediate jeopardy to residents.

View the original federal record

F-Tag 886 — 42 CFR §483.80 — S/S: L

The nursing home failed to provide proper pressure ulcer care and failed to prevent new pressure sores from developing. Cited September 2022 — isolated incident, actual harm.

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F-Tag 686 — 42 CFR §483.25(b) — S/S: G

The nursing home failed to make sure it had a pest control program to prevent or deal with mice, insects, and other pests. Cited September 2022 — widespread issue, potential for harm.

View the original federal record

F-Tag 925 — 42 CFR §483.90 — S/S: F

Recent history

  1. STAFFING

    Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.

  2. INSPECTION

    Health inspection found 13 health deficiencies.

    See what inspectors found
  3. INSPECTION

    Health inspection found 1 health deficiency.

    See what inspectors found
  4. INSPECTION

    Health inspection found 8 health deficiencies.

    See what inspectors found

Operator & ownership

Ownership
For profit - Limited Liability company
Chain
Part of BEST CARE SERVICES · 10 homes · 2.1 stars avg
Occupancy
73.1 residents on an average day (59% of 124 beds)
Resident voice
Resident council
Medicare history
Certified for 54 years

Things at a nursing home change — inspections, staffing, ownership, news.

Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.