The home failed to provide appropriate care to help a resident maintain or improve movement and mobility. Cited February 2026 — isolated incident, actual harm.
View the original federal record
F-Tag 688 — 42 CFR §483.25(c) — S/S: G
Nursing home report
CHARLENE MANOR EXTENDED CARE FACILITY
GREENFIELD, MA · Medicare-certified · 123 beds
Needs attention
Non-profitChain member
2 of 5 overall
Charlene Manor Extended Care Facility has an overall rating of 2 out of 5 stars, with 2-star health inspection and quality ratings and 3-star staffing. Its reported nurse staffing is 3.65 hours per resident per day, below the federal benchmark of 4.1, and it had $89,193 in fines in the last 24 months, including a recent federal penalty.
Facility ratings
Health inspections
Staffing
3.6462 hrs/resident/day
Quality measures
Last inspection: February 26, 2026Penalties, last 24 months: $89,193recent federal penalty
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.6462.
Staffing detail
- Registered nurses
- 0.60
- Licensed practical nurses
- 0.87
- Nurse aides
- 2.17
- Weekend nursing
- 3.14
Hours per resident per day.
Total staff turnover: 52%
Registered nurse turnover: 40%
Resident outcomes
How often residents experience these outcomes, with the direction over the past year.
Long-stay residents on antipsychotic medication
16.7%Improving
Residents with a fall causing major injury
3.5%Improving
Residents with pressure ulcers (bedsores)
3.9%Improving
Residents with a urinary tract infection
1.5%Improving
Residents who lost too much weight
6.4%Improving
Residents who were physically restrained
0%Steady
Residents needing more help with daily activities
21.8%Improving
Residents whose ability to walk got worse
31.2%Improving
Show all measures
Long-stay residents on antianxiety or sleep medication
14.4%Improving
Short-stay residents newly given an antipsychotic
1.9%Improving
Residents with a long-term catheter
0%Steady
Residents with new or worsening incontinence
35.3%Improving
Residents with depressive symptoms
11.4%Worsening
Long-stay residents given the seasonal flu vaccine
99.1%Steady
Long-stay residents given the pneumonia vaccine
98.8%Worsening
Short-stay residents given the seasonal flu vaccine
85.4%Steady
Short-stay residents given the pneumonia vaccine
86.6%Improving
What the inspectors found
The nursing home failed to provide proper pressure ulcer care and failed to prevent new pressure sores from developing. Cited November 2024 — isolated incident, actual harm.
View the original federal record
F-Tag 686 — 42 CFR §483.25(b) — S/S: G
The home failed to ensure residents had a safe, clean, comfortable, homelike environment and daily care supports were provided safely. Cited June 2024 — widespread issue, potential for harm.
View the original federal record
F-Tag 584 — 42 CFR §483.10 — S/S: F
The home failed to have an ongoing quality review group that finds problems and makes corrective plans. Cited June 2024 — widespread issue, potential for harm.
View the original federal record
F-Tag 867 — 42 CFR §483.75 — S/S: F
The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited September 2023 — widespread issue, potential for harm.
View the original federal record
F-Tag 689 — 42 CFR §483.25(d) — S/S: F
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- PENALTY
A federal fine of $52,192 was recorded.
- PENALTY
A federal fine of $37,001 was recorded.
Penalties & enforcement
On record with Medicare: 3 fines · $99,366 in total fines.
- $52,192
Federal fine
Nov 6, 2024
- $37,001
Federal fine
Jun 28, 2024
- $10,173
Federal fine
Sep 18, 2023
Operator & ownership
- Ownership
- Non profit - Corporation
- Chain
- Part of INTEGRITUS HEALTHCARE · 15 homes · 2.9 stars avg
- Occupancy
- 118 residents on an average day (96% of 123 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 37 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.