The home failed to provide appropriate care to help a resident maintain or improve movement and mobility. Cited February 2026 — isolated incident, actual harm.
View the original federal record
F-Tag 688 — 42 CFR §483.25(c) — S/S: G
Nursing home report
CHARLENE MANOR EXTENDED CARE FACILITY
GREENFIELD, MA · Medicare-certified · 123 beds
Needs attention
Non-profitChain member
Data as of July 1, 2026
2 of 5 overall
Charlene Manor Extended Care Facility in Greenfield, MA has a 2 out of 5 overall rating, with 2-star health inspections and 3-star staffing and quality measures. It has $52,192 in fines in the last 24 months, a recent federal penalty, and reported nurse staffing of 3.75 hours per resident per day versus the 4.1 federal benchmark.
Facility ratings
Health inspections
Staffing
3.7496 hrs/resident/day
Quality measures
Last inspection: February 26, 2026Penalties, last 24 months: $52,192recent federal penalty
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.7496.
Staffing detail
- Registered nurses
- 0.58
- Licensed practical nurses
- 0.93
- Nurse aides
- 2.24
- Weekend nursing
- 3.27
Hours per resident per day.
Total staff turnover: 51%
Registered nurse turnover: 41%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
17.3%15.1%Improving
Residents with a fall causing major injury
4%3.8%No change
Residents with pressure ulcers (bedsores)
4.8%5%No change
Residents with a urinary tract infection
0%0%No change
Residents who lost too much weight
7.7%3.7%Improving
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
18.5%22.7%Worsening
Residents whose ability to walk got worse
31.2%31.9%Worsening
Long-stay residents on antianxiety or sleep medication
13.1%13%No change
Short-stay residents newly given an antipsychotic
1.8%1.6%No change
Residents with a long-term catheter
0%1%Worsening
Residents with new or worsening incontinence
29.6%34.3%Worsening
Residents with depressive symptoms
8.6%22.9%Worsening
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—99.1%—
Long-stay residents given the pneumonia vaccine
99%99%No change
Short-stay residents given the seasonal flu vaccine
—85.4%—
Short-stay residents given the pneumonia vaccine
82.8%98%Improving
What the inspectors found
The nursing home failed to provide proper pressure ulcer care and failed to prevent new pressure sores from developing. Cited November 2024 — isolated incident, actual harm.
View the original federal record
F-Tag 686 — 42 CFR §483.25(b) — S/S: G
The home failed to ensure residents had a safe, clean, comfortable, homelike environment and daily care supports were provided safely. Cited June 2024 — widespread issue, potential for harm.
View the original federal record
F-Tag 584 — 42 CFR §483.10 — S/S: F
The home failed to have an ongoing quality review group that finds problems and makes corrective plans. Cited June 2024 — widespread issue, potential for harm.
View the original federal record
F-Tag 867 — 42 CFR §483.75 — S/S: F
The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited September 2023 — widespread issue, potential for harm.
View the original federal record
F-Tag 689 — 42 CFR §483.25(d) — S/S: F
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- PENALTY
A federal fine of $52,192 was recorded.
- PENALTY
A federal fine of $37,001 was recorded.
Penalties & enforcement
On record with Medicare: 3 fines · $99,366 in total fines.
- $52,192
Federal fine
Nov 6, 2024
- $37,001
Federal fine
Jun 28, 2024
- $10,173
Federal fine
Sep 18, 2023
Operator & ownership
Recent ownership change · Dec 30, 2022
Now operated by Greenfield Management Systems INC, previously Charlene Manor Nursing, LLC.
- Ownership
- Non profit - Corporation
- Chain
- Part of INTEGRITUS HEALTHCARE · 15 homes · 2.9 stars avg
- Occupancy
- 115.4 residents on an average day (94% of 123 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 37 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.