The home failed to have policies and procedures in place to prevent abuse, neglect, and theft. Cited January 2024 — limited pattern, immediate jeopardy to residents.
View the original federal record
F-Tag 607 — 42 CFR §483.12 — S/S: K
Nursing home report
Biltmore Haven Nursing and Rehabilitation
Arden, NC · Medicare-certified · 100 beds
Needs attention
Special Focus candidateFor-profitChain member
1 of 5 overall
Biltmore Haven Nursing and Rehabilitation in Arden, NC has a 1-star overall rating, with a 1-star health inspection rating and 2-star staffing and quality ratings. It is a Special Focus Facility candidate with an attention flag, reported nurse staffing below the federal benchmark (3.07 vs 4.1 hours per resident per day), and no fines in the last 24 months.
Facility ratings
Health inspections
Staffing
3.0651 hrs/resident/day
Quality measures
Last inspection: May 1, 2025Penalties, last 24 months: $0special focus facility
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.0651.
Staffing detail
- Registered nurses
- 0.65
- Licensed practical nurses
- 0.28
- Nurse aides
- 2.14
- Weekend nursing
- 2.78
Hours per resident per day.
Total staff turnover: 70%
Registered nurse turnover: 75%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
25%8.5%Improving
Residents with a fall causing major injury
6.1%4.2%Improving
Residents with pressure ulcers (bedsores)
5.6%1.3%Improving
Residents with a urinary tract infection
4.5%1.4%Improving
Residents who lost too much weight
6.6%4.9%Improving
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
6.8%13.6%Worsening
Residents whose ability to walk got worse
15%4.3%Improving
Long-stay residents on antianxiety or sleep medication
27.9%32.3%Worsening
Short-stay residents newly given an antipsychotic
—0%—
Residents with a long-term catheter
0%2.6%Worsening
Residents with new or worsening incontinence
34.2%23.5%Improving
Residents with depressive symptoms
0%0%No change
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—93.2%—
Long-stay residents given the pneumonia vaccine
60.6%84.5%Improving
Short-stay residents given the seasonal flu vaccine
—15.2%—
Short-stay residents given the pneumonia vaccine
13.3%62.1%Improving
What the inspectors found
The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited January 2024 — limited pattern, immediate jeopardy to residents.
View the original federal record
F-Tag 689 — 42 CFR §483.25(d) — S/S: K
The home failed to run its operations effectively and efficiently using its available resources. Cited January 2024 — limited pattern, immediate jeopardy to residents.
View the original federal record
F-Tag 835 — 42 CFR §483.70 — S/S: K
The home failed to ensure each resident got needed dental services. Cited January 2024 — isolated incident, actual harm.
View the original federal record
F-Tag 791 — 42 CFR §483.55 — S/S: G
The home failed to provide proper bladder and bowel care, including catheter care and steps to prevent urinary tract infections. Cited June 2022 — isolated incident, actual harm.
View the original federal record
F-Tag 690 — 42 CFR §483.25(e) — S/S: G
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 17 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 5 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 14 health deficiencies.
See what inspectors found
Penalties & enforcement
On record with Medicare: 1 fine · $162,364 in total fines · 1 payment denial.
- 26 days
Medicare/Medicaid payment denial
Dec 28, 2023
- $162,364
Federal fine
Dec 28, 2023
Operator & ownership
- Ownership
- For profit - Limited Liability company
- Chain
- Part of AVARDIS HEALTH · 38 homes · 2 stars avg
- Occupancy
- 75.2 residents on an average day (75% of 100 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 29 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.