The home failed to provide safe, appropriate pain management for a resident who needed it. Cited June 2025 — isolated incident, actual harm.
View the original federal record
F-Tag 697 — 42 CFR §483.25(k) — S/S: G
Nursing home report
ARC AT NORMAL
NORMAL, IL · Medicare-certified · 141 beds
Needs attention
Abuse citationFor-profitChain member
1 of 5 overall
ARC AT NORMAL in Normal, IL has a 1 out of 5 overall rating, with 1-star health inspections and 2-star staffing and quality measures. Reported nurse staffing is 2.86 hours per resident per day versus the 4.1-hour federal benchmark, and it has had $51,701 in fines in the last 24 months plus a recent abuse citation.
Facility ratings
Health inspections
Staffing
2.8567 hrs/resident/day
Quality measures
Last inspection: March 30, 2026Penalties, last 24 months: $51,701recent abuse citation
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 2.8567.
Staffing detail
- Registered nurses
- 0.58
- Licensed practical nurses
- 0.47
- Nurse aides
- 1.80
- Weekend nursing
- 2.72
Hours per resident per day.
Total staff turnover: 39%
Registered nurse turnover: 9%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
17.5%17.6%No change
Residents with a fall causing major injury
6.1%3%Improving
Residents with pressure ulcers (bedsores)
3%1.7%Improving
Residents with a urinary tract infection
1.1%4.1%Worsening
Residents who lost too much weight
13.4%9.9%Improving
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
31.2%23.1%Improving
Residents whose ability to walk got worse
27.2%25.6%Improving
Long-stay residents on antianxiety or sleep medication
10.5%17.1%Worsening
Short-stay residents newly given an antipsychotic
1.9%0%Improving
Residents with a long-term catheter
0%0.8%Worsening
Residents with new or worsening incontinence
32.9%34.4%Worsening
Residents with depressive symptoms
75%80.9%Worsening
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—99%—
Long-stay residents given the pneumonia vaccine
93.9%93.9%No change
Short-stay residents given the seasonal flu vaccine
—81.9%—
Short-stay residents given the pneumonia vaccine
73.5%56.8%Worsening
What the inspectors found
The nursing home failed to provide appropriate treatment and care according to residents' orders, preferences, and goals. Cited June 2025 — isolated incident, actual harm.
View the original federal record
F-Tag 684 — 42 CFR §483.25 — S/S: G
The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited February 2025 — isolated incident, actual harm.
View the original federal record
F-Tag 689 — 42 CFR §483.25(d) — S/S: G
The nursing home failed to protect residents from abuse and neglect by others. Cited June 2024 — isolated incident, actual harm.
View the original federal record
F-Tag 600 — 42 CFR §483.12 — S/S: G
The home failed to ensure IV fluids were given safely and appropriately when needed. Cited November 2023 — isolated incident, actual harm.
View the original federal record
F-Tag 694 — 42 CFR §483.25 — S/S: G
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- INSPECTION
Health inspection found 5 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- PENALTY
A federal payment denial was recorded.
- PENALTY
A federal payment denial was recorded.
- PENALTY
A federal fine of $51,701 was recorded.
Penalties & enforcement
On record with Medicare: 3 fines · $143,478 in total fines · 3 payment denials.
- 12 days
Medicare/Medicaid payment denial
May 12, 2025
- 10 days
Medicare/Medicaid payment denial
Feb 21, 2025
- $51,701
Federal fine
Feb 21, 2025
- $10,491
Federal fine
Nov 11, 2023
- 38 days
Medicare/Medicaid payment denial
Jun 28, 2023
- $81,286
Federal fine
Jun 28, 2023
Operator & ownership
- Ownership
- For profit - Limited Liability company
- Chain
- Part of ARCADIA CARE · 22 homes · 1.5 stars avg
- Occupancy
- 110.8 residents on an average day (79% of 141 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 33 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.