The nursing home failed to keep the area free of hazards and provide enough supervision to prevent accidents. Cited October 2025 — isolated incident, actual harm.
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F-Tag 689 — 42 CFR §483.25(d) — S/S: G
Nursing home report
Heritage Hall West
Registered name: AGAWAM WEST REHAB AND NURSING
AGAWAM, MA · Medicare-certified · 164 beds
In good standing
For-profitChain member
Data as of July 1, 2026
2 of 5 overall
2 of 5 stars overall. Heritage Hall West has a 2-star health inspection rating, 3-star staffing and 4-star quality measures, with reported nurse staffing of 3.59 hours per resident per day below the 4.1 federal benchmark and no fines in the last 24 months.
Facility ratings
Health inspections
Staffing
3.5902 hrs/resident/day
Quality measures
Last inspection: October 15, 2025Penalties, last 24 months: $0
Federal guidance recommends at least 4.1 nursing hours per resident each day. This facility reports 3.5902.
Staffing detail
- Registered nurses
- 0.48
- Licensed practical nurses
- 0.92
- Nurse aides
- 2.19
- Weekend nursing
- 3.05
Hours per resident per day.
Total staff turnover: 32%
Registered nurse turnover: 35%
Resident outcomes
Each measure compares a year ago with the most recent quarter. Green means the facility moved the right way; red means the wrong way.
Negative outcomes
Lower is better — fewer affected residents. A decrease is good (green); an increase is concerning (red).
Long-stay residents on antipsychotic medication
12.7%11.1%Improving
Residents with a fall causing major injury
1.9%1%Improving
Residents with pressure ulcers (bedsores)
4.2%3.7%Improving
Residents with a urinary tract infection
0%0%No change
Residents who lost too much weight
9.9%9.4%Improving
Residents who were physically restrained
0%0%No change
Residents needing more help with daily activities
9.5%15.7%Worsening
Residents whose ability to walk got worse
—12.8%—
Long-stay residents on antianxiety or sleep medication
16.3%14.1%Improving
Short-stay residents newly given an antipsychotic
0%0%No change
Residents with a long-term catheter
0%0%No change
Residents with new or worsening incontinence
38.9%33.4%Improving
Residents with depressive symptoms
2.1%8.7%Worsening
Positive outcomes
Higher is better — e.g. vaccinations. An increase is good (green); a decrease is concerning (red).
Long-stay residents given the seasonal flu vaccine
—94.5%—
Long-stay residents given the pneumonia vaccine
97.2%100%Improving
Short-stay residents given the seasonal flu vaccine
—41.7%—
Short-stay residents given the pneumonia vaccine
35%74.4%Improving
What the inspectors found
The home failed to properly dispose of garbage and other waste. Cited September 2025 — widespread issue, potential for harm.
View the original federal record
F-Tag 814 — 42 CFR §483.60 — S/S: F
The home failed to make sure food was safely sourced, stored, prepared, and served according to professional standards. Cited September 2025 — limited pattern, potential for harm.
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F-Tag 812 — 42 CFR §483.60(i) — S/S: E
The home failed to properly label and securely store medications and biologicals. Cited April 2023 — limited pattern, potential for harm.
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F-Tag 761 — 42 CFR §483.45(g) — S/S: E
The nursing home failed to develop and follow policies to make sure residents received flu and pneumonia vaccinations. Cited April 2023 — limited pattern, potential for harm.
View the original federal record
F-Tag 883 — 42 CFR §483.80 — S/S: E
Recent history
- STAFFING
Reported nurse staffing was below the federal recommendation of 4.1 hours per resident per day.
- INSPECTION
Health inspection found 1 health deficiency.
See what inspectors found
- PENALTY
A federal fine of $12,735 was recorded.
- INSPECTION
Health inspection found 3 health deficiencies.
See what inspectors found
- INSPECTION
Health inspection found 5 health deficiencies.
See what inspectors found
Operator & ownership
Recent ownership change · Oct 16, 2023
Now operated by Agawam West Rehab and Nursing LLC, previously 61 Cooper Street Operations LLC.
- Ownership
- For profit - Limited Liability company
- Chain
- Part of STERN CONSULTANTS · 23 homes · 2.6 stars avg
- Occupancy
- 122.2 residents on an average day (75% of 164 beds)
- Resident voice
- Resident council
- Medicare history
- Certified for 50 years
Things at a nursing home change — inspections, staffing, ownership, news.
Source: Centers for Medicare & Medicaid Services — public records, updated monthly. GoodStanding presents official records with plain-language summaries. Always visit a facility in person.